Expert Global OTC Process & Policies
Expert Global OTC Process & Policies
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Whats in it for you
A great place to work! Really DHL is certified as Great Place To Work. This means you will work in an environment where trust and safety are core values! Next to this we also offer:
A competitive salary bonus incentives and a strong pension scheme;
A wide range of employee benefits;
A job in dayshifts and no weekends;
Availability of a wide range of training possibilities;
RCS Grade K
Interested in this opportunity Please apply and provide us with your CV and motivational letter!
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic
Pierre de Coubertinweg 5
6225 XT Maastricht
DHL Express - a company that connects people!
What makes DHL great Our People! We know each employees individual contributions make us the #1 Express Delivery and Logistics Company in the world.Distinguished as No.1 Worlds Best Workplace by Great Place to Work and Fortune MagazineDHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment to our business to each other and to our global communities. DHL is dedicated to being a great place to work.
Start YOUR career with DHL todayat our DHL Maastricht location which is DHL Express finance expertise center from which high-quality and complex financial services are provided for the region and steered globally by the global process owners. This Shared Service Center offers employment to over 550 employees with 40 nationalities who speak 34 languages.
We are looking for a motivated Process Expert to join our Global OTC (Order-to-Cash) team.
How will you contribute to the success of DHL
As aProcess Expert Global within OtC you will play a key role in shaping and harmonizing our Order-to-Cash processes across regions and countries. Youll be responsible for designing and coordinating global OtC policies ensuring regulatory compliance and consistency.
Acting as a trusted advisor youll support local teams with expert guidance manage deviation approvals and represent Global OtC in cross-functional initiatives. Your focus will be on driving continuous improvement enhancing process quality and promoting a customer-centric approach to OtC delivery performance.
Main tasks:
Document and coordinate the definition of OTC processes (SOW GSOP SIPOC Value Stream Mapping Policy & Reference Guides)
Coordinate OTC process definition workshop with countries and SSCs.
Coordinate the Global Process and System Operating Models & documentation.
Coordinate improved operational effectiveness against evolving business requirements drives process standardization and harmonization.
Coordinate business continuity by the definition and maintenance of business continuity planning in coordination with the network and IT community.
Act as deputy to Senior Specialist Process & Policy
Design and maintain global OTC controls ensuring ownership and adherence to compliance in line with audit regulations.
Coordinate and manage the process of Business deviation requests submitted by countries.
Define and document business requirements and coordinate delivery with BIT and IT providers (internal / external)
Coordinate IT roadmap in line with target business model and integrated OTC system architecture.
Coordinate the implementation of the tools and systems with countries & with the region OTC leads; SSCs.
Coordinate the change request process with the regions ERP teams and BIT.
Do you have what it takes
The ideal candidate brings deep expertise in Order-to-Cash processes with a strong focus on Accounts Receivables. You have a proven track record in process design governance and policy management and excel at coordinating complex initiatives across multiple stakeholders. With a customer-centric mindset and sharp problem-solving skills you thrive in dynamic environments. Youre highly organized able to multitask effectively and work independently while contributing to team success. Strong communication and stakeholder management skills are essential especially in international or multicultural settings.
Knowledge of OTC processes particularly in AR
Fluency in English
Experienced in working in a dynamic global setting
Required Experience:
Exec
Employment Type
Full-Time
