Administrative Assistant Meineke Auto Repair (Crestwood IL)
**Location:** Mundelein Illinois
**Reports To:** Store Manager
Position Overview
We are seeking a highly organized and customer-focused Administrative Assistant to support daily operations at our Meineke Auto Repair shop in Mundelein. The ideal candidate will combine strong communication skills with practical problem-solving ability ensuring excellent customer experiences while assisting the store team with administrative and operational tasks. This role requires initiative professionalism and a willingness to step in wherever needed to help the shop succeed.
Key Responsibilities
Customer Communication
Keep multiple customers updated on the status of their vehicle repairs.
Handle incoming phone calls and in-person inquiries with professionalism.
Respond to customer complaints with empathy patience and solutions-focused communication.
Operational Support
Assist in managing daily shop operations as directed by the Store Manager.
Receive log and organize incoming parts deliveries.
Process returns of unused parts and maintain proper records.
Order shop supplies and ensure adequate inventory levels for smooth operations.
Team & Store Success
Support the shop team by coordinating administrative tasks and reducing bottlenecks.
Step in to help with other duties as needed to ensure store goals are met.
Maintain a professional positive presence that represents the Meineke brand.
Qualifications
Previous administrative customer service or office support experience (automotive industry experience a plus).
Strong communication and interpersonal skills; ability to remain friendly and professional in high-pressure situations.
Highly organized with the ability to manage multiple tasks and priorities.
Basic computer skills (MS Office point-of-sale systems or similar).
Reliability punctuality and a proactive do what needs to be done attitude.
Compensation & Benefits
Annual salary: $50000 to $55000 depending on experience.
Competitive hourly wage based on experience.
Opportunity for advancement within a growing automotive repair business.
Employee discounts on auto repair services.
Supportive team environment.
As a leader in the automotive aftermarket Meineke is constantly looking for driven and talented individuals to join our over 700 shops spanning coast-to-coast we look for those who share our passion for high quality repair work to help get our customers back on the road.
A career with Meineke means putting your knowledge and hard-earned skills to work in a locally-owned shop. Whether youre looking for a position as a Shop Manager Technician or Service Advisor Meineke provides opportunities for real-world experience in your local area.