Director of Retail
Director of Retail
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Job Description
Director Retail at Firestone Country Club Golf & Country Club in Akron Ohio
Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business Since its inception in 1957 Invited has operated with the central purpose ofbuilding relationships and enriching the livesof our members guests and more than 17000 employees. We are the largest owner and operator ofprivate clubs nationwide with130 country clubs city clubs and athletic clubs. Our Clubs offer first-class amenities including championship golf courses modern workspaces handcrafted cuisine resort-style pools state-of-the-art racquet facilities fitness centers and much more. Come be a part of this incredible and inclusive team atInvited!
Job Summary
The Director of Retail is responsible for overseeing the pro-shop at the club including product selection merchandising staff management and financial performance. This role ensures an exceptional shopping experience for members and guests aligning with the clubs service standards and brand image. The Director of Retail will manage inventory curate product offerings tailored to the clubs clientele and work closely with the golf operations team to promote sales and member satisfaction.
Day-to-Day
- Oversee the day-to-day operations of the pro-shop ensuring exceptional customer service operational efficiency and a seamless shopping experience for members/guests.
- Develop and execute retail strategies promotions and sales initiatives designed to maximize revenue profitability and member satisfaction.
- Establish and maintain strong relationships with vendors and suppliers to source premium high-demand products that align with member preferences and seasonal trends.
- Lead product selection purchasing and pricing strategies to optimize profitability while delivering value to members/guests.
- Manage inventory levels including ordering stock control and display optimization minimizing shrinkage and maximize sales opportunities.
- Conduct monthly inventory audits to ensure accurate record-keeping timely replenishment and consistent cost of goods sold (COGS).
- Use data analytics to forecast demand adjust inventory levels and identify top-performing products to refine offerings.
- Hire train and develop a team of retail associates fostering a collaborative and engaging work environment that drives team performance and satisfaction.
- Schedule and assign tasks to retail staff monitoring performance to ensure customer service excellence and operational consistency.
- Provide ongoing coaching feedback and professional development opportunities setting a positive example for delivering outstanding service.
- Partner with the Golf Operations team to integrate retail offerings into club events and programs driving sales and elevating the member experience.
- Design and maintain visually appealing pro-shop displays that reflect the clubs brand and resonate with clientele.
- Build relationships with members/guests by offering personalized product recommendations and creating a welcoming hospitable environment.
- Monitor and report on the pro-shops financial performance including sales margins and expenses ensuring alignment with the clubs financial goals.
- Prepare and manage the pro-shop budget implementing cost-control measures while striving to exceed sales and profitability targets.
- Analyze sales trends adjusting pricing and product offerings to enhance profitability and member satisfaction.
- Plan and execute seasonal promotions sales events and exclusive member offers in coordination with the clubs marketing team.
- Leverage social media and club communication channels to highlight new arrivals special deals and upcoming events driving member engagement and sale
About You
Required
- A high school diploma or equivalent.
- A minimum of 5 years of retail management experience in a golf sports or luxury hospitality environment.
Preferred
- Bachelors degree in Business Retail Management Hospitality or a related field.
- Previous experience in inventory management merchandising and budget oversight.
- Leadership and interpersonal skills with the ability to motivate and guide a team.
- Excellent communication and customer service skills with a member-first attitude.
- Analytical mindset with the ability to interpret sales data trends and financial reports.
- Detail-oriented with strong organizational skills and a proactive approach to problem solving.
- Familiarity with retail management software POS systems and inventory control practices.
- Knowledge of golf products equipment and apparel is highly desirable.
- Commitment to maintaining the highest level of ethical work standards
What We Offer:
We believe in taking care of our team and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills experience education location andif youre in a non-exempt rolehours worked.
While not all roles at Invited are full-time those full-time team members have access to a comprehensive benefits package that includes:
Want to learn more Visit full details.
- Medical dental and vision coverage
- Life insurance
- Short-term and long-term disability insurance
- 401(k) retirement savings plan
- Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)
Have more questions Check out ourInvited Jobswebsite for more details aboutClubLife the Employee Experience Company Benefits and Our Culture. Be a part of our Social Networks:LinkedInInstagramTwitterFacebook
Invited is an Equal Employment Opportunity Employer
The job posting outlines the general requirements for this position and is not a comprehensive list of duties responsibilities or not mentioned here may be assigned as needed to ensure the smooth operation of the Club.
Required Experience:
Director
Employment Type
Full-Time
