Recruitment Team Manager

Role Detail

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact.

Join us at Crescendo and lets build the future of customer experience together.

The Role

Were looking for a dynamic Recruitment Team Manager to lead our recruitment team while staying actively involved in sourcing recruiting and closing requisitions. This is a player-coach role youll manage mentor and drive the performance of the team while also rolling up your sleeves to deliver on critical hires across multiple markets.

What Youll Do:

• Lead coach and develop a team of recruiters ensuring alignment with business goals and hiring targets.
• Partner with leadership and stakeholders to understand workforce needs and translate them into effective hiring strategies.
• Actively manage a portfolio of requisitions sourcing screening interviewing and closing candidates.
• Build maintain and present advanced reports dashboards and data insights (Excel/Google Sheets Looker Studio or similar) to track team performance and hiring metrics.
• Monitor key metrics (time-to-fill quality of hire pipeline health) and recommend actions to improve outcomes.
• Ensure a positive candidate and stakeholder experience throughout the recruitment process.
• Drive process improvements best practices and adoption of recruitment tools/technology.
• Collaborate with Ops HR and hiring managers to support seamless onboarding of new hires.
  

• Proven track record of hands-on recruiting from sourcing through to offer acceptance.
• Advanced proficiency in Excel/Google Sheets reporting dashboard creation and data analysis.
• Strong communication stakeholder management and decision-making skills.
• Experience in BPO shared services or global recruitment is a plus.
• Ability to thrive in a fast-paced environment balancing leadership duties with individual contributor responsibilities.

What Youll Get In Return:

• Competitive compensation based on experience
• Attractive benefits package including medical dental and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• 1-on-1 coaching with feedback sessions mentorship and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

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To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.