Operations Associate, Student Health Center

Who we are

Founded in 1824 Rensselaer Polytechnic Institute (RPI) is the first technological research university in the United States. We bring creativity science and technology together to address societys greatest cultivate exceptional problem-solvers by immersing them in a culture of rigorous inquiry disciplined practice and hands-on application. Our strategic plan RPI Forward charts a pioneering course for the next era of RPI.Explore the RPI Forward plan.

Nestled on a beautiful 275-acre campus in upstate NY RPI is home tofive schools 32 research centers three makerspaces an observatory one of the worlds fastest supercomputers and the IBM Quantum System One - the first university-based quantum computer in the world.

With top notch employee health and retirement benefits Rensselaer offers its full-time employees a generous paid time off program tuition remission and opportunities for career growth.

Job Summary

The Operations Associate will support the overall mission of the Student Health Center by assisting students faculty staff families and visitors of the medical and/or counseling center. The Operations Associate will be responsible for the organization and exchange of confidential health information through verbal written and computerized information systems.

Minimum Qualifications

• High School Diploma or equivalent
• 2 or more years of related experience

Applicants must meet stated minimum education and experience requirements.

Preferred Qualifications

• Professional Certification in Medical Administrative Assistant (CMAA)
• Experience in a Health Care setting
• Certificate in Medical Administrative Assistant (CMAA)

Minimum Knowledge Skills and Abilities

• Ability to communicate effectively with a diverse population
• Demonstrated proficiency with Microsoft Office and e-mail
• Excellent customer service and telephone skills
• Ability to prioritize plan and organize
• Ability to work independently and as part of a team
• Ability to compose routine correspondence and reports
• Strong interpersonal skills and the ability to work effectively with a wide range of constituencies
• Ability to assess situations consider alternatives and chooses appropriate course of action

Representative Job Duties

• Welcome on-site visitors and serve as lead in providing customer service to students visitors and other guests. Determine nature of business and announce visitors to appropriate personnel assist visitors in completing any necessary forms process form data as needed and forward completed forms to appropriate personnel
• Answer and route telephone calls; respond to inquiries as appropriate or relay inquires to appropriate personnel; take and transmit messages to appropriate personnel or transfer calls to voice mail
• Respond to data gathered either by phone or face to face and determine appropriate level of service. Support student requests by responding with empathy and a positive helpful demeanor
• Schedules appointments using computerized system sends student appointment reminders checks students in for appointments and accurately documents reasons for appointments and a call back number for each student
• Maintain the reception and waiting areas in a neat and orderly manner
• Process record requests for current and previous patients within 48 hours of receipt
• Scan all patient related reports and other documentation within 24 hours of receipt
• Participate in cross training of other positions in the Student Health Center to ensure efficient office operations
• Performs other duties as assigned

Shift

Business Hours: Monday - Friday

Travel

Driving

No Driving

Starting Salary/Rate

Expected hiring range: $17 - $18.54 per hour

Pay transparency disclosure: The selected candidates salary will be determined based on factors that include the available budget internal equity and the final candidates qualifications experience education and other job-related credentials. This hiring range is provided as Rensselaers good faith estimate of the expected hiring range at the time of posting.

Application instructions

Follow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter.

If you need assistance with the online application process please contact

Applications will be accepted until the position is filled.

Total Compensation and Benefits Information

Rensselaers Total Compensation Program is designed to provide stable pay growth a comprehensive and affordable benefits package and a comprehensive and affordable retiree medical and prescription plan. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information please visitBenefits Human Resources ().