Technical Writing Services Analyst I
Technical Writing Services Analyst I
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Job Description
Communication Skills
Excellent English Communication: The candidate must possess very good English communication skills to effectively interact with clients facilitators and attendees before and during live sessions.
Session Management
Deployment Responsibility: The individual should demonstrate strong organizational skills to ensure the successful deployment of each session moderated.
Live Session Hosting: Experience in hosting live sessions on platforms such as MS Teams (or other related virtual platforms like Zoom or WebEx) is crucial. This includes managing dry runs and rehearsals and ensuring all technical aspects are functioning correctly.
Client Interaction
High-Level Client Engagement: The candidate must be comfortable working with high-level clients scheduling and setting up sessions sending invites and managing announcements.
Technical Proficiency
Platform Familiarity: Familiarity with MS Teams Meetings & Townhall (or similar platforms) is advantageous. The moderator should be able to navigate these tools confidently to facilitate sessions.
Technology Support: Providing technical support to both facilitators and learners is essential. This includes addressing technology-related concerns and questions related to the MS Teams platform.
Administrative Skills
Session Preparation: The candidate should excel in gathering necessary materials for sessions (slides videos agendas) and managing administrative tasks such as uploading course materials and launching polling questions.
Post-Session Reporting: Ability to provide detailed post-session reports marking attendance and send materials to clients is required.
Interactive Management
Breakout Room Management: Experience in managing breakout room activities both manually and automatically is important for facilitating small group discussions.
Poll Management: Skills in creating and managing polls during sessions to engage attendees effectively.
Problem-Solving Abilities
Troubleshooting Skills: The moderator should have strong problem-solving and multi-tasking skills to address any technical issues that arise during live sessions swiftly via chat q&a and/or email.
Required Experience:
IC
Employment Type
Full Time
