Technical Customer Support

ABOUT US

Signaturit Group is the Europeen champion of complete and secure digital transactions. Thanks to a modular platform we automate transactional processes from identity verification and KYC to electronic signature and legal archiving. More than 100 thousand customers rely on our solutions to accelerate their business activities while optimizing their operations.
As a certified Trusted Service Provider we control over 35 million documents and carry out more than 180 million signatures a year guaranteeing security compliance and legal value.

In France you may know us as Universign (for electronic signatures) and VIALINK (for client onboarding and KYC).

Today more than 400 experts and passionate professionals based in Paris Barcelona and Valencia are working every day towards our shared success.

Professional responsible for supervising configuring and providing technical support for environments and tools related to Signaturit products ensuring proper functioning for clients and guaranteeing compliance with internal quality and information security policies.

Main responsibilities include: incident resolution management of user authentications and licenses internal and/or client follow-up meetings (previously authorized) reviewing synchronizations and logs and occasionally assisting in the implementation of integrations carried out by our clients with Signaturit products.

What you will do at Signaturit
Key Responsibilities:

• Monitor synchronizations and automatic notifications:

1. Manage and resolve incidents
2. Weekly internal follow-up meetings to set priorities
3. Environment monitoring log review and SQL queries
4. Remote connection to client servers

• Configure tools and resolve initial product issues:

1. Environment setup based on client needs. Installation and configuration of system components
2. Implementation of integrations with other systems
3. Authentication management (LDAP SAML SSO Databases)
4. License and permission management

• Support in client management:

1. Meetings and clarifications with clients regarding integration questions
2. Resolution of technical inquiries

• Collaborate in maintaining responsibilities within the organizations Integrated Management System:

1. Understand and apply Quality and Information Security policies (ISO/IEC 27001 and ENS)
2. Comply with Environmental Policy guidelines
3. Follow Business Continuity procedures
4. If assigned a trusted role assume the tasks and responsibilities defined for that role

• Trusted Role:

1. Review of submitted documentation: authenticity certificate type validity
2. Verification that the application data matches the documentation
3. Certificates: Approval or rejection of issuance

What we believe should contribute to your success in this context

Experience and Education:

• Advanced Vocational Training in IT and/or experience in a similar position.
• Spanish Mandatory & English or French (a plus).

Indicative Interview Process (may vary if needed but well try our best to anticipate and inform):

• HR Discovery Call (30 min)
• 1st interview with our business (direct report)
• Business case
• 2nd interview with our business & business case feedback
• Reference check

Why Join Us

• Flexible hybrid work set up
• Flexible working hours
• Summer intensive working schedule
• Intensive workday on Fridays (all year long)
• Health Insurance for you and 50% on each kids
• Flexible benefits (Coverflex)
• Access to specialized technical training platforms
• Celebrate your birthday with a day off
  

Join Our Vision

Be part of Signaturit Groups journey to revolutionize digital transactions across Europe and beyond. We are excited to welcome fresh talent who are eager to make a meaningful impact in the digital world.

For more information explore our website and discover how you can contribute to our mission.

We are looking forward to meeting you!

* The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.