Customer Support Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Maash is building the next generation of global payments infrastructure simple fast and borderless. We are on a mission to make stablecoin payments seamless for users and businesses. As an early-stage startup we move fast experiment boldly and ship products that make a difference.
Joining Maash means being part of a lean team where your code will go into production your ideas will shape our product and your impact will be visible.
Tasks
- Respond to user questions via email and in-app messaging using Zendesk
- Provide clear friendly and empathetic answers always going the extra mile to help
- Direct users to our Support Center when appropriate and keep content updated
- Spot recurring issues and update Support Center articles to address them
- Escalate bugs or technical issues to engineers and founders in a timely manner
- Configure and improve our chatbot flows to better answer common user questions
- Be a true advocate for our users inside Maash bringing insights back to the team
Requirements
- Experience in customer support for a B2C software product
- Excellent written communication skills you can explain complex things simply
- Strong empathy and genuine care for helping users succeed
- Comfortable working in a fast-paced startup environment
- Organized and proactive: you spot problems before they grow
- Bonus points if youve worked in fintech banking or payments
- Familiarity with Zendesk (or similar support tools) is a strong plus
Because the financial system is broken and were not here to patch itwere here to rebuild it. If you want to be part of a team thats solving money problems while having some fun along the way this is your shot.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Maash Moves Money.Were building digital dollar accounts for freelancers and businesses in emerging markets making it simple fast and empowering to hold move and manage money.Why Because the way we work has changed. But the way money moves hasnt. Freelancers wait weeks to get paid. Bu ... View more
