Customer Support Specialist
Customer Support Specialist
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Job Description
Maash is building the next generation of global payments infrastructure simple fast and borderless. We are on a mission to make stablecoin payments seamless for users and businesses. As an early-stage startup we move fast experiment boldly and ship products that make a difference.
Joining Maash means being part of a lean team where your code will go into production your ideas will shape our product and your impact will be visible.
Tasks
- Respond to user questions via email and in-app messaging using Zendesk
- Provide clear friendly and empathetic answers always going the extra mile to help
- Direct users to our Support Center when appropriate and keep content updated
- Spot recurring issues and update Support Center articles to address them
- Escalate bugs or technical issues to engineers and founders in a timely manner
- Configure and improve our chatbot flows to better answer common user questions
- Be a true advocate for our users inside Maash bringing insights back to the team
Requirements
- Experience in customer support for a B2C software product
- Excellent written communication skills you can explain complex things simply
- Strong empathy and genuine care for helping users succeed
- Comfortable working in a fast-paced startup environment
- Organized and proactive: you spot problems before they grow
- Bonus points if youve worked in fintech banking or payments
- Familiarity with Zendesk (or similar support tools) is a strong plus
Because the financial system is broken and were not here to patch itwere here to rebuild it. If you want to be part of a team thats solving money problems while having some fun along the way this is your shot.
Employment Type
Employee
