Senior Helpdesk Technician System Administrator
Senior Helpdesk Technician System Administrator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
FedTec is seeking a skilled Senior Helpdesk Technician / System Administrator who will provide Tier I III IT support and systems administration for approximately 600 users and 1000 endpoint devices . This key personnel role is responsible for maintaining reliable end-user services across NIPRNET and SIPRNET environments troubleshooting a wide range of hardware/software issues managing accounts and Active Directory and ensuring compliance with DoD and Army IT security standards.
Location: (On-Site) Fort Belvoir VA
Security Clearance: Verifiable DoD Secret (or Higher) is required
Certifications: DoD 8570 Compliant (IAT Level II or higher)
Primary Duties and Responsibilities
- Operate and manage a tiered helpdesk environment (Tier I III) supporting desktops laptops servers mobile devices peripherals and AV equipment.
- Serve as an escalation point for complex technical issues unresolved by Tier I/II technicians providing advanced troubleshooting and problem resolution.
- Maintain and administer Active Directory Group Policy SCCM (System Center Configuration Manager) and other enterprise IT management tools.
- Manage and resolve service tickets using CA Help Desk and Remedy systems ensuring compliance with required response times for General Officers SES staff senior leaders and general users.
- Support and administer OCARs Citrix environment VMware/VSphere servers and NAS storage solutions.
- Provide direct support for SIPRNET and NIPRNET systems ensuring compliance with DoD 8140.01/8570.01 requirements.
- Assist in maintaining the Defense Enterprise Provisioning Online (DEPO) environment and account management processes.
- Ensure compliance with cybersecurity directives STIGs and patch management requirements coordinating with Cybersecurity staff on vulnerability remediation.
- Provide input to disaster recovery and COOP planning for end-user services.
- Document standard operating procedures (SOPs) system configurations and troubleshooting methods.
- Mentor and provide technical guidance to intermediate and junior helpdesk technicians.
Basic Qualifications Required Education Certifications Skills and Experience
- 8 years of progressive IT support experience including Tier I III troubleshooting of hardware software and networking issues in enterprise environments.
- Demonstrated experience supporting SIPRNET and NIPRNET systems.
- Strong expertise with Active Directory SCCM Citrix VMware DEPO and ticketing systems (CA Help Desk / Remedy).
- Extensive hands-on experience with Windows OS administration end-user support patching and enterprise tools.
- Experience supporting Army 365 / Office 365 environments (Teams OneDrive SharePoint Outlook/Exchange Online).
- Experience providing VIP/Executive support to General Officers and SES staff.
- Knowledge of DoD and Army IT security standards STIGs and cybersecurity best practices.
- Experience with Army logistics JSP/RNEC coordination or other Army enterprise IT systems.
- Strong documentation and customer service skills with ability to communicate clearly to both technical and non-technical users.
- Minimum Citizenship Status Requirements: US Citizen
When You Join FedTec You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. Just as you would do for your own family we prioritize your safety health and happiness. That is why weve created the FedTec Total Well-Being program offering benefits like:
- Health & Wellness: Medical dental and vision plans with valuable features like Telehealth virtual care and resources to support your physical and mental well-being.
- Time to Recharge: Generous paid time off to relax and rejuvenate.
- Financial Security: 401(k) company-paid short- and long-term disability life insurance and additional voluntary coverage.
- Life & Family Support: Employee Assistance Program (EAP) Pet Insurance and Prepaid Legal services.
- Recognition & Growth: The FedTec Applause program rewards outstanding contributions while our Learning & Development programs support your career growth.
- Fitness & Wellness: The FedTec Fit Program includes an on-staff Fitness Coach personal and group training sessions company fitness challenges and ongoing wellness support.
At FedTec we embrace the power of diversity fostering a culture where varied thoughts ideas and perspectives empower our employees and partners to thrive. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex gender gender identity or expression sexual orientation national origin disability or status as a protected veteran and we maintain a drug-free workplace to ensure a safe and healthy environment for all.
Visit to learn more about who we are and where you can make an impact!
Commitment to Non-Discrimination
As an Equal Opportunity Employer we consider all qualified applicants without regard to disability protected veteran status or any other status protected by law. We are committed to a fair and inclusive workplace where advancement is based on merit skills and contributions.
If you feel that your qualifications talents and values align with our culture we welcome you to apply by submitting your resume today!
No Agencies Please
Employment Type
Full Time
