Technical Account Manager

Enterprise Technical Account Manager (MSP)

Job Overview
GDI Infotech is partnering with a client looking for an Enterprise Technical Account Manager (MSP) to join their team. This senior-level position involves providing high-level technical support and strategic guidance to enterprise-level managed services clients in a 24/7/365 environment. The role is fully remote offering flexibility while requiring occasional onsite visits to clients.

Key Responsibilities

• Lead the design and implementation of client project needs across the entire lifecycle ensuring client satisfaction and success.
• Act as the senior technical authority guiding internal teams and providing mentorship to direct reports ensuring smooth client onboarding daily management and project execution.
• Take full responsibility for managing client infrastructure and IT strategy troubleshooting complex technical issues across systems such as networking servers and virtualized platforms.
• Conduct proactive assessments of client business needs translating these into tailored technical solutions that support their overall goals.
• Provide high-level troubleshooting and resolution for complex incidents leveraging deep expertise in technologies such as Windows Server VMware Azure and Office365.
• Oversee the maintenance of client systems ensuring that infrastructure and server management align with the clients long-term business objectives.
• Collaborate with the help desk and engineering teams to ensure prompt issue resolution taking ownership of escalated problems when necessary.
• Periodically travel to client sites to provide on-the-ground support conduct regular service reviews or address any client concerns.
• Manage and ensure timely billing for client services including maintaining documentation for all relevant infrastructure changes service updates and client interactions.

Qualifications

• 10 years of IT experience including 5 years in a senior technical management role (such as Technical Account Manager Senior IT Manager or IT Director).
• 7 years of hands-on system administration with expertise in server maintenance networking backups and virtualization technologies.
• Strong proficiency with the Microsoft stack (including Azure Office365 Active Directory Exchange) and other platforms like VMware AWS and Google Cloud.
• Extensive experience troubleshooting and managing systems in a high-availability enterprise-level environment.
• Proven ability to provide both strategic guidance and day-to-day operational support to both internal teams and clients.
• Excellent communication skills with a strong ability to explain complex technical issues to stakeholders at all levels.
• Experience mentoring and coaching technical staff fostering a high-performing customer-centric team culture.

Technical Skills

• Expertise in Microsoft technologies (Windows Server Azure Active Directory Exchange Office365).
• Advanced knowledge of VMware AWS Google Cloud and other virtualization technologies.
• Hands-on experience with complex troubleshooting including desktop and server OS and infrastructure management.
• Proficiency in network configuration security and troubleshooting in a LAN/WAN environment.
• Strong knowledge of regulatory frameworks (PCI NIST HIPAA) and security best practices.

Why This Client
This client is committed to fostering an inclusive forward-thinking environment where employees are empowered to grow. They prioritize continuous learning and innovation with a strong emphasis on delivering exceptional service and building long-lasting relationships with clients. This is an excellent opportunity for someone who thrives in a dynamic client-facing role with a focus on both technical expertise and strategic problem-solving.

About GDI Infotech: GDI Infotech is a talent-matching company focused on matching the right people to the right positions to assist organizations achieve their strategic objectives. Since our founding in 1993 weve assisted countless organizations in achieving their goals. Building successful teams requires more than just technical skills. GDIs proven 360 methodology address all attributes for success creating successful teams. We positively impact lives daily by matching the right people with the right position.