US Customer Service Advisor
US Customer Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Advocate represents the company by addressing incoming telephone digital or written inquiries. The Inbound Contacts Representative 1 performs basic administrative / clerical / operational / customer support/computational tasks. Typically works on routine and patterned assignments. The Advocate understands and addresses customer needs which may include complex benefit questions resolving issues and educating Members. Records details of inquiries comments or complaints transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations quality standards priorities and timing and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Skills Required
Strong customer service skills to coordinate service delivery including attention to customers sensitivity to issues proactive identification and resolution of issues to promote positive outcomes for members and providers
Education
Work Experience
Required Experience:
Unclear Seniority
Employment Type
Advisor
