Returns Processing Specialist
Returns Processing Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At Batteries Plus we dont just power products-we power possibilities. As a Returns Processing Specialist youll play a vital role in supporting our device repair programs by managing and processing core returns with accuracy and efficiency. From verifying components to training and supporting stores franchisees and field teams youll help ensure compliance smooth operations and strong program performance. If youre detail-oriented organized and customer-focused this is your chance to make a meaningful impact.
What Youll Do
- Receive unbox and organize returned components according to program requirements
- Log Return Merchandise Authorizations (RMAs) and scan IMEI numbers/IDs for accurate tracking
- Verify labels paperwork and prepare shipments for Apple Samsung and Reconext components
- Review return reports provide feedback and dispute discrepancies when needed
- Communicate procedures updates and training materials to stores and franchise owners
- Send reminders to stores that have not shipped RMAs within required timeframes
- Create and deliver training sessions to support compliance and program requirements
- Manage the Device Repair Program Support inbox addressing questions and chargeback issues
- Track and report metrics for monthly presentations
- Collaborate across departments to resolve program-related requests
What Powers You
- High school diploma or equivalent required
- 2 years of customer service experience; electronics/device repair experience preferred
- Strong technical aptitude and ability to learn new processes quickly
- Excellent organizational skills with the ability to balance multiple priorities
- Effective problem-solving and judgment in routine and non-routine situations
- Strong customer service and relationship-building skills with professionalism and tact
- Proficiency with Google Workspace (Docs Sheets Gmail etc.)
- Clear written and verbal communication skills including presentation ability
- Attention to detail and consistent follow-through to meet deadlines
Why Batteries Plus
Join a company that powers peoples lives every day. At Batteries Plus youll find a collaborative fast-paced and supportive environment where your work makes a direct impact. We offer competitive biweekly pay comprehensive benefits and opportunities to grow your career.
Apply Today
Bring your organizational skills customer-first mindset and technical aptitude to Batteries Plus and help us keep our device repair programs running strong.
EEOC Statement
Batteries Plus is an Equal Opportunity Employer. Applicants and associates are free from discrimination on the basis of race color religion sex (including pregnancy gender identity and sexual orientation) parental status national origin age disability genetic information (including family medical history) political affiliation military service pregnancy accommodations reprisal other non-merit-based factors and any other protections afforded under state or local laws.
Required Experience:
IC
Employment Type
Full-Time
