EFA Technical Support Specialist III (Fremont, CA)
EFA Technical Support Specialist III (Fremont, CA)
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Job Description
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Able to lift 40 lbs. without assistance OfficeJob Description
Location/Division
The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries increase efficiency and ultimately change the world. The MSD EM business designs manufactures and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro- nano- and picometer scales.
Combining hardware and software expertise in electron ion and light microscopy technologies with deep application knowledge in the materials science life sciences semiconductor electronics and natural resources markets the worldwide Electron Microscopy employees are dedicated to customers pursuit of discovery and resolution to global challenges.
Discover Impactful Work:
The Technical Support Specialist supports the installation uptime and repair of highly technical equipment and systems. This involves collaborating with NPD (New Product Development) Applications and OE (Operations Engineering) on new and existing product developments developing solutions and leading product and process improvements.
Location: Fremont CA
A day in the Life:
- Lead New Product Introduction (NPI) projects as they transition from initiation through release according to Product Management Process (PMP).
- Assist logistics and document management with Technical Product Documentation (TPD) and specification support.
- Using available data identify areas requiring sustaining projects for design quality and cost improvements.
- Complete component obsolescence projects on current and near end-of-life products.
- Builds manufacturing process for new products and preventative maintenance plan for product support in the field. May design tooling required for manufacturing and service to meet cycle time and tool availability requirements.
- Delivers training to Manufacturing Technical Support and Service personnel in new product build test install and repair procedures. Also gives input for ongoing training for factory and field service engineers.
- Support critical issues on the production floor to ensure on time shipments. Drive follow-up actions to ensure issues are resolved.
- Respond and support safety issues reported on the manufacturing floor and/or field service.
- Support interface for Global Technical Support team as needed.
- Support everyday field service escalations onsite or remote as needed
Keys to Success:
Minimum Education & Experience
- Bachelors degree in Mechanical Engineering Systems Engineering Electrical Engineering Manufacturing/Industrial Engineering
- 5 yrs experience as an Operations Engineer Process Engineer Field service engineering Technical Support or similar field strongly preferred.
- Proficiency in documenting procedures work instructions and engineering reports and with analysis of data and basic experimental methods test protocols and procedures.
- Experience participating and leading highly successful technical projects and management of multi-functional projects from inception to completion.
- Background in developing and deploying new products into a manufacturing environment.
- Experience with Practical Process Improvements (PPI) including cost reduction by workflow or design improvements and driving improvements that affect quality.
- Proficiency in Failure Analysis and Troubleshooting.
- EFA Meridian-OFI Elite and/or SEM/FIB knowledge is preferred
Skills:
- Experience in bringing technology solutions to improve the quality efficiency and cost of manufacturing and service.
- Knowledge of core technologies including vacuum SEM optics design and alignment motion control lasers and process automation.
- Knowledge of applications in the field of Electrical Failure Analysis (EFA).
- Detailed problem solving using structured repair techniques.
Knowledge Skills Abilities
- Must have the ability to obtain a valid passport and travel regionally and internationally as required.
- Fluent in English (verbal and written)
- Ability to travel domestic and international up to 30%
Our Mission is to enable our customers to make the world healthier cleaner and safer. Watch as our colleagues explain 5 reasons to work with us ( As one team of 100000 colleagues we share a common set of values - Integrity Intensity Innovation and Involvement - working together to accelerate research solve complex scientific challenges drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific where diverse experiences backgrounds and perspectives are valued.
Benefits
We offer competitive remuneration annual incentive plan bonus healthcare and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative forward-thinking organization and outstanding career and development prospects. We offer an exciting company culture that stands for integrity intensity involvement and innovation!
Compensation and Benefits
The hourly pay range estimated for this position based in California is $43.70$65.55.This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:
A choice of national medical and dental plans and a national vision plan including health incentive programs
Employee assistance and family support programs including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy
Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan
Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits please visit: Experience:
IC
Employment Type
Full-Time
Key Skills
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