Customer Excellence Partner Centre of Italy

Make your mark for patients

To strengthen our Immunology department we are looking for a talented profile to fill the position of: Customer Excellence Partner Centre of Italy (field based)

About the role

The Customer Excellence Partner leads the strategic planning and execution of cross-functional projects for the Immunology Therapeutic Area across top accounts. Working in alignment with the annual Integrated Strategic Plan the CEP drives innovative referral initiatives ensuring stakeholder engagement (HCPs HCOs and others) through effective project management. The CEP acts as a bridge between the customer and the organization identifying areas for improvement and implementing strategies to enhance customer service and satisfaction.

You will work with

This profile fosters teamwork and leadership across the value chain from insights to impact and aligns all efforts with company collaboration with ESLs RAMs FMLs and the local cross-functional team (CT Customer Table) the CEP co-creates and coordinates strategic projects that support the One Immunology value proposition.

What you will do

Identify and prioritize innovative opportunities through key regional accounts cross TAs in Immunology (rheumatology bone and dermatology) that could make a significant impact on the organizations success.

Develop and implement strategies for engaging and fostering positive networking relationships with these stakeholders

Cross Ecosystem Networking activities to foster innovative solutions to increase referral to key regional hospitals in partnership with field market access team (RAM-FML)

Tactical Planning working with Customer Table and tactical key role (as Access MKT Head of franchise) to define and refine the organizations field Local objectives in line with strategy.

Translate strategic goals into actionable plans and initiatives. Coordinate the execution of field Local projects ensuring they are aligned with the organizations goals. Monitor progress identify roadblocks and take corrective actions as needed.

Lead inspire and model cooperative teamwork behaviors that enables different teams to be accountable for creating (in collaboration with the CT and peers) & coordinating field local strategies and executing tactics.

Collaborate with cross-functional teams to ensure alignment and synergy among various departments and initiatives

Coordinate resources and efforts to achieve field Local goals. Identify potential risks or challenges related to stakeholder engagement and strategic execution.

Promote best practice sharing and identification of synergies and collaboration cross assets and cross indications

Interested For this position youll need the following education experience and skills

Bachelors masters degree or an education in a relevant scientific discipline

5 years of demonstrated leadership experience in commercial marketing or KAMs roles

Relevant therapeutic area experience is a plus

Demonstrated fluency in English oral and written communication skills enabling effective interaction with diverse stakeholders

Strategic vision

Servant and collaborative leadership in complex and matrix environment

Scientific acumen and ability to translate clinical data into patient proposition for different stakeholders

Business Acumen and Focus on delivering customer value and impact

Excellent interpersonal negotiation and problem-solving skills and problem-solving skills

Excellent co-creation ability and project management

Ethics & Business Integrity skills

Demonstrated strength in project management planning development and implementation

Ability to communicate effectively with both internal and external stakeholders

Ability to map and analyze customer journeys to identify areas for improvement. Project management and team leadership experience

Familiarity with CRM software and its use in managing customer interactions and relationships

Willingness to travel on regular basis

Demonstrated leadership skills in managing developing coaching and influencing teams in matrix environment

Are you ready to go beyond to create value and make your mark for patients If this sounds like you then we would love to hear from you!

About us
UCB is a global biopharmaceutical company focusing on neurology and immunology. We are around 8500 people in all four corners of the globe inspired by patients and driven by science.

Why work with us
At UCB we dont just complete tasks we create value. We arent afraid to push forward collaborate and innovate to make our mark for patients. We have a caring supportive culture where everyone feels included respected and has equal opportunities to do their best work. We go beyond to create value for our patients and always with a human focus whether thats on our patients our employees or our planet. Working for us you will discover a place where you can grow and have the freedom to carve your own career path to achieve your full potential.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable laws.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on . Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.