Customer Service Executive

Position: Customer Service Executive:

• As the Customer Service Executive you will be responsible for managing and maintaining customer
• satisfaction. An outstanding customer service executive should possess a proven record of
• accomplishment of successful customer service and management skills. Along with the team you will
• be responsible for ensuring that the customer experience delivers the brand values.
• Responsibilities:
• Educating customers by presenting and explaining retail products answering queries and helping customers make selections by building customer confidence and offering suggestions/opinions.
• Replenishing retail shelves as per store requirement.
• Managing store visual merchandising and managing customer billing and gift-wrapping.
• Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations.
• Maintaining a safe and healthy work environment.
• Following the cleaning and hygiene guidelines set by the store.

Candidate Qualifications & Skill Requirements:

• Candidate should ideally have 0 - 1 year of experience in the similar profile.
• Graduate in any stream. Hotel Management qualification/ course will be an added advantage.
• Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality.
• Good written and verbal communication skills.
• Ability to work well under pressure.
• Flexible and works well with a team.
• Ability to multitask.

Job Location: Mumbai Bandra (W)

Reporting Manager: Store Manager

Timeframe: Immediate

About us

Burgundy Brand Collective is one of Indias fastest-growing specialty retail companies with stores in 9

cities. The company partners with best-in-class international luxury brands to offer Indians a window

to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce

Chocolate- a premium Japanese confectionery brand Onitsuka Tiger - a leading Japanese fashion and

lifestyle brand Provenance Gifts a marketplace for curated gourmet gifts and Ligne Roset a luxury

French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of

international brands pan-India.