Sr. Principal Consultant, Networks
Sr. Principal Consultant, Networks
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Job Description
Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Sr. Principal Consultant Networks
In this role you will oversee the operational integrity innovation and continuous improvement of global network services as a strategic Network Operations and Governance Lead. You will ensure that network operations align with internal control best practices service level agreements (SLAs) and global standards. You will supervise external vendor resources contribute technical expertise across the IT organization and lead initiatives to enhance service quality security and operational efficiency.
Responsibilities
Ensure network services comply with internal control frameworks and global standards.
Collaborate with internal/external audit teams to identify and resolve segregation of duty conflicts.
Develop and enforce global security policies standards and procedures aligned with corporate strategy.
Oversee service delivery to meet agreed business requirements and SLAs.
Monitor and report on service quality customer satisfaction and continuous improvement initiatives.
Ensure consistent support processes across global teams and platforms.
Supervise external vendor resources and offshore/on-site contract teams.
Share technical expertise across the IT organization and support knowledge transfer.
Partner with expert centers to onboard and support new technologies from a network perspective.
Ensure network teams follow PMO frameworks for project execution.
Train support staff on new operational procedures resulting from mergers/acquisitions.
Support regional technical leads in performance improvement upgrades and efficiency initiatives.
Represent the Networks team in service-level discussions and process improvement forums.
Promote and improve internal procedures standards and rules.
Ensure globally agreed process management practices are followed.
Propose and investigate new areas of improvement in network services.
Contribute to the definition of mid- and long-term service roadmaps.
Lead deployment of global business effectiveness methodologies and best practices.
Qualifications we seek in you!
Minimum Qualifications
Bachelors degree in information technology business administration or a related field.
Wide years of experience in network infrastructure governance or IT operations.
In-depth Network Technologies (Wide Area Networks Local Area Networks Wireless Network Cloud Network IP Address Management Voice Network Security)
Expert in working with CISCO Juniper and Palo Alto technologies.
Experience managing external vendors and global teams.
Familiarity with ITIL ITOM and PMO frameworks.
Proven ability to lead cross-functional initiatives and drive service excellence.
Preferred Qualifications/ Skills
Masters degree in a relevant field.
Networking Certification
Exposure to automation gen AI or chatbot tools.
Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Staff IC
Employment Type
Full-Time
