Administrative Support Specialist (Casual Hire)

• Serve as the support staff staffing the front desk in the Veteran & Military Resource Center (VMRC) and train and supervise student assistant/work-study students.
• Provide a welcoming atmosphere by greeting and providing information to veterans and military students and their dependents.
• Under the supervision of the unit head assist students in applying for their VA education benefits. Inform student(s) about their education benefits and ensure they are fully aware of their responsibilities to the college and VA.
• Answer phone respond to email at the direction of School Certifying Official (SCO) and VMRC Counselor/Coordinator and make referrals to campus and community resources such as financial aid tutoring student services etc.
• Under the supervision of the unit head process incoming Enrollment Certification Request forms and secondary campus VA certifications in Enrollment Manager.
• Assist in planning organizing and co-facilitating VMRC and student services workshops and special events and compiling evaluations.
• Provide computer technology assistance including maintaining program databases and email lists updating VA student information on Banner pulling out student records from STAR etc.
• Assist in managing and overseeing all aspects of the VA education benefits program such as webpages social networking data reports procedures and records.
• Provide office support that includes creating and updating support materials flyers and resources; maintaining program email; and replenishing office supplies and materials.
• Ensure that records are being kept in a safe place and that the privacy of VA students is protected.
• Participate in a variety of student services support program activities e.g. recruitment new student orientation etc.
• Communicate on a regular basis with supervisors regarding issues that may arise from serving students.
• Other duties as assigned
  

• Possession of a baccalaureate degree in Business Administration Social Sciences Education or related field and one (1) year of progressively responsible experience with responsibilities for customer service; or any equivalent combination of education or professional work experience that provides the required education knowledge skills and abilities as indicated.
• Demonstrated ability to operate a personal computer apply word processing software and additional software including Microsoft Office Suite and Adobe Acrobat Pro
• Demonstrated excellent attention to detail and analytical skills.
• Familiarity with the education benefits provided by the Department of Veterans Affairs (VA) including Chaptersand 1606 as well as the Department of Defense such as Tuition Assistance and MyCAA.
• Working knowledge of VA regulations related to certification of coursework at higher education institutions.
• Ability to work independently using Banner Enrollment Manager STAR and other student information systems.
  

• Minimum of one (1) year experience working with military and veteran students at a community college
• Minimum of one (1) year experience working with non-traditional college students
• Excellent customer service skills and management experience are preferable.
• Possess good communication and interpersonal relationship skills in interactions with VA representatives Kapiolani colleagues and most importantly VA students.

1. Cover letter;
2. Resume;
3. The names and contact information (telephone number and email addresses) of at least three professional references; and
4. Official graduate and undergraduate transcript(s) showing degree and coursework to date appropriate to the position (copies of official transcripts are acceptable; however original official transcripts will be required at the time of hire.) Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services Inc. verifying the degree equivalency to that of an accredited institution within the USA. The expense of the evaluation shall be borne by the applicant.
   1. Academic record/grade summaries will NOT be accepted
   2. Diplomas and copies will NOT be accepted

• The application will be incomplete if materials are unreadable illegible password protected missing or corrupted; therefore late or incomplete applications will not be considered. All requested documents/information become the property of Kapiolani Community College and will not be returned.
• Please do not include any self-identifying photos and redact any references to confidential information on submitted documents (social security number date of birth etc.).
• Applications lacking copies of transcripts will be reviewed based on work experience equivalency to meet minimum qualifications (MQs). All minimum qualifications must be met by the closing date.
• If you have not applied for a position before using NEOGOV you will need to create an account.
  

The University of Hawaii is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment including on the basis of veteran and disability status. For more information visit: is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act annual campus crime statistics for the University of Hawaii may be viewed at: a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

Accommodation Request: The University of Hawaii complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information please refer to the following link: Experience:

IC