Technical Program Engineer
Technical Program Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.
The Technical Program Engineer supports the Five9 Program Management Office (PMO) by providing technical engineering expertise to programs focused on automation efficiency and scalability while also contributing to other technical initiatives as needed. This role bridges technical implementation and program execution ensuring PMO initiatives are effectively designed tested documented and operationalized.
In addition to program support this role will serve as an overflow technical resource for GTM Operations contributing to configuration automation and other engineering activities that enable scale and consistency across the GTM organization. The ideal candidate will have direct experience configuring the Five9 Intelligent CX Platform (ICP) strong technical depth and familiarity with project management practices to ensure alignment with PMO methodologies and collaboration with Program and Project Managers.
Key Responsibilities
Program-Integrated Engineering
- Provide technical support and engineering expertise to PMO-led programs that drive automation standardization and
- Support additional PMO technical initiatives outside of core programs as required.
- Serve as an overflow resource to assist GTM Operations with configuration automation and related engineering
- Build configure and test automation frameworks templates and reusable scripts to enable efficiency at
- Translate program and project requirements into scalable technical solutions aligned with Five9 product
Process & Services Catalog Support
- Assist in operationalizing PMO-developed processes and services including technical ownership of select catalog
- Ensure technical deliverables meet governance compliance and program standards.
- Provide engineering support for complex or high-priority services under the PMO.
Documentation & Knowledge Sharing
- Create and maintain technical documentation deployment guides and best practices for PMO-developed solutions.
- Mentor teams and stakeholders on how to apply PMO automation and templates effectively.
Cross-Functional Collaboration
- Partner with Product Engineering and GTM teams (Professional Services Sales CS TAM Support) to understand requirements and provide technical solutions.
- Collaborate closely with Program and Project Managers to align technical work with project timelines milestones and governance
- Participate in planning and pre-sales discussions when technical expertise is needed to scope PMO-related
Continuous Improvement
- Monitor adoption and performance of PMO-engineered solutions recommending enhancements for efficiency and
- Provide feedback to product and engineering teams to inform roadmap and future capabilities.
Required Skills & Qualifications
- Bachelors degree in Computer Science Engineering or related technical field or equivalent work
- Minimum 3 years of experience in a technical engineering or program- support role within SaaS Professional Services or GTM
- Direct experience with configuration of the Five9 Intelligent CX
Platform (ICP).
- Strong knowledge of Five9 APIs and CRM integrations (Salesforce ServiceNow Dynamics Zendesk ).
- Hands-on experience developing IVR workflows and automation frameworks.
- Proficiency in scripting process automation and configuration of cloud-based platforms.
- Experience with AI-assisted IDEs (e.g. Cursor Copilot) automation frameworks (MCP RPA or similar) and prompt engineering with AI agents.
- Proficiency in API integration JSON and structured data workflows; SQL familiarity
- Working knowledge of GitHub and CI/CD practices for lightweight deployments with ability to make light edits to web
- Familiarity with project management practices including structured methodologies timelines and
- Strong documentation and communication skills with the ability to bridge program requirements and technical execution.
Preferred Skills
- Experience supporting cross-functional programs spanning multiple GTM functions.
- Knowledge of SaaS IaaS PaaS networking CTI VoIP IVR and call center practices.
- Experience aligning technical execution with program-level
- Strong problem-solving skills and creativity in designing scalable technical solutions.
- Stakeholder management: ability to engage PMs understand workflows and translate them into automation.
- Change-management mindset: ability to design automations that integrate smoothly into daily PM
Company Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS PhilHealth PagIBIG 13thmonth pay Solo parent leave Special leave for women)
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.
View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Employment Type
Full Time
