Workday Analyst

Looking for a new challenge

Take a look at our current vacancies. If you see a vacancy that is right for you we encourage you to apply!

Workday Analyst

Are you looking for a hands-on role where your technical expertise stakeholder management skills and problem-solving mindset will make a real difference

As part of our Application Operations team youll be the go-to person for resolving complex issues managing third-party relationships and supporting key platforms like Workday Financials. - If youre passionate about service excellence confident working with finance systems and thrive in a collaborative environment wed love to hear from you.

Contract: Permanent

Working hours: 35 hours per week is full time.

Salary: 53300 - 60000 (Dependent on experience)

Reporting to: Applications Operations Manager

Location: London docklands. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

About Us

The Financial Ombudsman Service is an independent not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers or small businesses and their financial service the Financial Ombudsman Service we make decisions on a range of complex and difficult issues. Every year we resolve hundreds of thousands of disputes between consumers or small businesses and their financial service providers and if we believe a customer hasnt been treated fairly we can step in to put things right.

The purpose of the role

As part of the application operations team youll be a pivotal point of contact for our customers suppliers and third-party managed service partners. As well as managing relationships youll also be triaging issues and requests ensuring our customers get timely responses. Youll be responsible for making the decision to escalate tickets to the relevant suppliers or address the issues yourself.

As a support analyst youll provide a high quality customer focused service. Youll be liaising with other CIO functions suppliers and front-end users to ensure that the incidents and requests you receive are resolved within the agreed SLAs. Youll also undertake routine upgrades maintenance and daily checks on a range of applications to maintain availability and functionality.

Key responsibilities

• Liaising with internal customers and third-party suppliers to provide technical support across our business applications. Ensuring our third-party supplier adhere to governance and change control.

• Building and maintaining relationships with a full range of stakeholders to make sure that that the services you provide meet their needs

• Utilising your Finance experience and knowledge of Workday to identify potential improvements to streamline core processes for the Finance team and wider business.

• Proactively taking personal responsibility for delivering on your objectives in line with our values

• Co-ordinating UAT and helping to manage system changes in collaboration with our AMS providers

• Making sure that all tickets are logged progressed and resolved according to our agreed standards and procedures. Monitoring the progress of tickets that have been escalated to suppliers.

• Managing customer expectations with realistic timeframes and outcomes ensuring that theyre kept updated of any outstanding tickets

• Spotting trends in any reoccurring issues raised and working collaboratively with your team the wider CIO functions and our third-party suppliers to find a solution

To be considered for this role youll need to show us that youve got the skills and capabilities. Youll have to meet the following minimum criteria:

Minimum Criteria

• Experience working with Workday as an analyst or subject matter expert ideally hands on experience of working within the Workday Tenant using processes and tasks to complete outcomes.

• Significant experience of providing technical support across a range of business applications with ownership of managing customer queries on an end to end basis.

• Demonstrate an understanding of Accounts Receivable Accounts Payable and the General Ledger

• Knowledge of Workday Financials or payroll reporting tenant management and good governance practices

• Proven ability to build and maintain relationships with a full range of technical and non-technical stakeholders including the ability to manage expectations with realistic outcomes.

• Experience of working with 3rd party suppliers

It would also be nice if you have the following experience

• Basic working knowledge of ITIL processes relating to technical support ideally whilst using a service desk ticketing system.

Why youll love working with us

We are a values led organisation. Our values define our culture influence our decisions and underpin our vision and strategy. They set out how we play our PART through Purpose Ambition Respect and Trust. You can learn more about our values here:

Work your way hybrid or in-office

We also offer an attractive competitive salary and flexible benefits to suit our people. Heres a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement with the option to buy extra or sell days

• Generous pension

• Various Family Friendly Policies including enhanced maternity pay carers and dependants leave

• Employer provided benefits such as Private medical insurance virtual GP Critical illness cover Life assurance cover to name a few

• Choice of voluntary benefits including Technology scheme Cycle to work scheme Will-writing service amongst others

• Gym membership discounts and a fully equipped on-site gym open 24/7 in London only

How do I apply

• Please apply with an up to date CV ensuring you are highlighting where your experience fits the minimum criteria.

A full job profile is available on request and will be provided to candidates shortlisted.

The Financial Ombudsman is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all our team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more

miss out be part of the journey and take advantage of this opportunity.

Authenticity of applications

To ensure a good candidate experience we do not use AI tools for our screening process. As such we value authentic personal applications.

We wish you the best of luck with your application