Retention Coordinator (Student Support & Development) (Two Open Positions)
Retention Coordinator (Student Support & Development) (Two Open Positions)
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1 Vacancy
Job Description
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Closing Date:
Type of Position:
Student Support Services
Workstudy Position:
Job Type:
Regular
Work Shift:
Sponsorship Available:
Institution Name:
University of Arkansas FayettevilleFounded in 1871 the University of Arkansas is a land grant institution classified by the Carnegie Foundation among the nations top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education research and outreach by providing transformational opportunities and skills fostering a welcoming climate and nurturing creativity discovery and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nations strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health dental life and disability insurance tuition waivers for employees and their families 12 official holidays immediate leave accrual and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.
If you have a disability and need assistance with the hiring process please submit a request via the Disability Accommodations OEOC University of Arkansas () : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.
For general application assistance or if you have questions about a job posting please contact Human Resources at 479.575.5351.
Department:
Student Support & Development
Departments Website:
Summary of Job Duties:
Department Overview:NEXUS is a newly restructured student support department within the Division of Student Affairs at the University of Arkansas. We provide proactive welcoming and community-centered support to uniquely identified students including first-generation low-income freshman commuter transfer and specific scholarship recipients. Our team is committed to advancing student retention belonging and academic achievement through direct coaching peer mentoring resource connection and strategic outreach.
Position Summary:
Retention Coordinators are essential members of the NEXUS team responsible for overseeing the daily operations of both the phone outreach and peer mentoring programs. This role plays a strategic part in advancing student success initiatives by leading student staff coordinating outreach efforts and ensuring efficient and effective service delivery.
The ideal candidate is proactive highly organized and service-oriented with strong leadership and communication skills. Key responsibilities include outbound and inbound calling problem-solving data management and content development. Exceptional customer service and professional phone etiquette are essential to succeed in this role.
This position is designed to support the Student Support and Development branch of the department.
This role contributes directly to the mission of NEXUS by helping students navigate the university experience and thrive through intentional engagement and support.
Regular reliable and non-disruptive attendance is an essential job duty as is the ability to create and maintain collegial harmonious working relationships with others.
Qualifications:
Minimum Qualifications:
Bachelors degree from an accredited institution of higher education
At least one year customer service experience
Preferred Qualifications:
Supervisory experience in any work setting
Experience providing hands-on step-by-step guidance and support to students customers and/or employees
At least one year of experience working in higher education student services or a related field. This may include part-time volunteer and other relevant professional or leadership experiences
Experience working with academic retention academic advising financial aid scholarship cohorts mentoring or college access and completion programming
Experience working with first-generation low-income commuter or transfer student populations
Experience with content creation
Knowledge Skills & Abilities (KSAs):
Proven communication skills
Proficient skill documenting assessing and evaluating program-related information and outcomes
Proficient skill using Microsoft Office Suite specifically MS Excel PowerBI MS Forms student databases design software and other related technology such as Starfish (UASuccess) Blackboard and Workday
Ability to stay flexible and organized while managing multiple priorities in a dynamic environment
Additional Information:
Salary Information:
Required Documents to Apply:
Optional Documents:
Recruitment Contact Information:
All application materials must be uploaded to the University of Arkansas System Career Site
Please do not send to listed recruitment contact.
Special Instructions to Applicants:
Pre-employment Screening Requirements:
Criminal Background Check Sex Offender RegistryThe University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions there may also be a financial (credit) background check a Motor Vehicle Registry (MVR) check and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential non-discriminatory manner consistent with state and federal law.
The University of Arkansas seeks to attract develop and retain high quality faculty staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity educational excellence and unparalleled access for all.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual orientation or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.
Constant Physical Activity:
Hearing Manipulate items with fingers including keyboarding Repetitive Motion Sitting Talking
Frequent Physical Activity:
N/A Standing Walking
Occasional Physical Activity:
Crouching Driving Grasping Kneeling Lifting Pulling Pushing Reaching
Benefits Eligible:
YesRequired Experience:
IC
Employment Type
Full-Time
