Apprentice Assistant Support Analyst (Redeployment 20901)

• Suffolk County Council
• Address: Endeavour House Ipswich IP1 2BX - Hybrid working
• Salary:24413 per annum(pro rata for part time)
• Hours:37 hours per week -flexible working options available
• Contract:Fixed term or secondment up to 21 months (Apprenticeship)

This advert is open to current redeployment Suffolk County Council staff only

When you join Suffolk County Council as an Apprentice Assistant Support Analystwell support your development from the start. Well help you to play to your strengths diversify your skills and build an influential and impactful career. With a variety of career paths and learning opportunities to explore if youre motivated and passionate theres no limit to how far your ambition could take you. Reimagine the possibilities.

Your role and responsibilities

• providing technical IT support to all customers ensuring that all necessary Service Desk procedures and data recording requirements are met for each enquiry
• acting as a customer advocate taking appropriate action regarding the enquiry including investigation and prioritisation through to resolution or where necessary passing to appropriate colleagues in 2nd or 3rd line teams
• investigating incidents and assisting in the implementation of identified solutions e.g. installing hardware/software to meet customer requirements as instructed
• answering varied and sometimes difficult queries providing advice and solutions
• being proactive in identifying and fixing day to day issues on all devices and peripherals. This will involve the use of multiple hardware and software platforms. Calling on more experienced colleagues and external resources as necessary
• ensuring day to day incidents are resolved in line with IT processes and SLAs including liaising with customers to log monitor and resolve issues as required
• making sure work allocated to the team and self meets deadlines and is of a high standard
• ensuring compliance with appropriate legislation e.g. data security data protection and Freedom of Information.

Your apprenticeship

• Apprenticeship course name - Level 3 Information Communications TechnicianInformation communications technician / Skills England
• Length of apprenticeship - 18 months end point assessment

We welcome apprenticeship applications from all ages and backgrounds. Theres no upper age limit - its never too late to start developing new skills. We want to provide opportunities for anyone interested in launching or advancing their career.

The apprenticeship youre applying for must build on your qualifications. If you have experience in this field the apprenticeship youre applying for must be at a higher level.

Read theJob and Person Profile (Word)and theApprenticeship Recruitment Brochure. During the apprenticeship youll be working towards the role described in the Job and Person Profile. You will have the opportunity to receive hands-on training and pursue certification. Completing your apprenticeship does not guarantee a full-time position. However we are dedicated to helping you find a job. You will have priority access when you apply for vacancies. This applies during the final 3 months of your contract.

You will need

• an interest in the IT industry and in providing technical IT support
• the ability to provide excellent customer service either on the telephone or face to face
• problem-solving skills and an analytical approach to your work
• the ability to remain calm and effective under pressure which is essential
• GCSE Level 4 / Grade C or above is required for both English and maths
• to be able to converse at ease with customers and provide advice in accurate spoken English which is essential for the post.

The team

• You will be part of the IT service desk team whose main purpose is to provide prompt and courteous IT support to our internal staff and external partners and stakeholders
• We are a supportive and friendly team and take pride in providing the best service we can.

Empowering Everyone

Were big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in ourWorkforce Equality Report.

For more information

For an informal discussion please contactAlex Birney(he/him) by callingor emailing

If you want to apply for a secondment read the secondment policy first. Make sure you get permission from your current manager before submitting your application.

How to apply

Step 1 -Read the Job and Person Profile (Word).

Step 2 -Click Apply Now to start your online application.

Step 3 -Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use theSupporting Statement template.

Question 1 -Tell us what skills you have learned whilst at school/college volunteering and/or working that you think will be useful to you in this role and why

Question 2 -Why would you like to work in IT

Question 3 -Tell us about a time you helped others what did you do and what happened as a result and what you could have done better the next time

Question 4 - Why are you interested in working in working for Suffolk County Council

Question5 -What are you hoping to gain from this apprenticeship

Question 6 -Using our WeAspire values (see bottom of JPP); tell us about a time or situation when you have demonstrated one of these values

Step 4 -Upload a CV (without name and personal details).

Please note:Without a supporting statement and CV your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.

If you require any reasonable adjustments to the application process before the next selection stage please contact our Recruitment Team by emailingor calling. If you are invited to the next stage of selection you will have another opportunity to request adjustments for the next stages of the process.

Closing date:11.30pm 8 October 2025

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid