Product Support Engineer , GCS CSO Philippines, Cebu
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Job Location:
Cebu - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Organization & Role:
The Teradyne Product Support Engineering team is looking for a highly-motivated energetic technically driven Engineer to provide world class support to the current and future generations of Teradyne Semiconductor Test Products. This role is enabled by an in-depth knowledge of Teradynes product offerings coupled with a desire to provide timely solutions across an evolving customer landscape. The Product Support Engineer role is a dynamic and challenging global support opportunity that spans an array of engineering disciplines.
Opportunity Overview:
- Manages customer requests and product escalations
- Provide product support to NPI new installations and all active installed base
- Coordinate and support PUP and PIP activities at international sites as needed
- Leading the collection summary analysis corrective actions and reporting of data in alignment with Cebu Repair Team and Product Engineering
- Create and provide Product Training Documents and Procedures to field team
- Travel for Training Support and Installation activities in assigned region
- Potential travel to customer sites to assist in resolving complex issues
- Other product support and customer support assignments as required
- Create new FRU and Technical Bulletins/Service Bulletins
- Data analyst function-
- Create monthly MTBF reports
- Work with field team to clarify part failure records and update database accordingly.
All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If youre ready to join us in this mission take a closer look at the minimum criteria for the position.
- Graduate of Bachelor of Science in Electronics or equivalent courses
- 3 to 10 years of strong technical experience and understanding of ATE testers or semiconductor equipment
- Strong communication and integration skills
- 3-10 years of product support/service experience in the semiconductor test industry
- Strong communication organizational and multi-tasking ability
- Ability to schedule and manage small projects is desired
- Worldwide travel 520%
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment.
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Key Skills
- Document Controlling
- Cost Accounting
- Business Administration
- Database
- Art
About Company
Teradyne offers cutting-edge technological solutions for modern problems through innovation expertise. Stay connected with Teradyne’s offerings. Learn more.
