Senior Program Specialist Shelter Specialist 3rd Shift
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Job Location:
Visalia, CA - USA
Hourly Salary:
USD 20 - 27
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
SCOPE OF WORK:
The Senior Program Specialist helps maintain daily operations at the Visalia Navigation Center
(VNC) a low-barrier 24/7 shelter serving individuals experiencing homelessness. This position
supports a trauma-informed person-centered and Housing First approach ensuring the shelter
environment remains safe respectful and supportive.
Under the guidance of the Senior Program Coordinator the Senior Program Specialist provides
on-the-floor support to shelter staff and participants promotes consistent service delivery and
assists with coordination tasks to help ensure smooth daily operations. This is a non-supervisory
role focused on direct participant and program support.
KEY RESPONSIBILITIES
Participant & Shelter Environment Support
- Help maintain a welcoming respectful and safe environment for all participants
- Promote trauma-informed Housing First and harm reduction principles in all interactions
- Respond to participant needs questions or concerns with empathy and professionalism
- Assist with crisis prevention and de-escalation as needed
- Conduct walkthroughs to monitor safety cleanliness and policy adherence
- Help ensure the shelter remains low-barrier and accessible to individuals with complex needs
Program & Team Support
- Provide on-the-floor support to shelter staff (e.g. intake staff case managers monitors)
- Participate in shift check-ins and debriefs to support communication and consistency
- Offer informal coaching and modeling of best practices during routine interactions
- Collaborate with the Senior Program Coordinator to identify participant or operational needs
- Support communication between shifts by entering clear and timely shift notes
Documentation & Coordination
- Review entries in HMIS or participant logs for completeness and accuracy
- Help ensure proper documentation of incidents service delivery and participant progress
- Assist in coordinating participant-related activities and services (e.g. meal delivery appointments)
- Complete basic administrative tasks such as tracking services and preparing reports
- Participate in training meetings or community events as requested
Other Duties
- Provide occasional shift coverage during staff shortages as assigned
- Maintain ethical boundaries and uphold participant confidentiality at all times
- Perform other duties as assigned by the Senior Program Coordinator
SKILLS & ABILITIES
- Strong understanding of low-barrier shelter models Housing First and trauma-informed care
- Experience working with individuals experiencing homelessness or similar marginalized populations
- Ability to remain calm empathetic and solution-focused in high-pressure situations
- Comfort with engaging individuals with mental health substance use or behavioral health needs
- Basic knowledge of shelter protocols safety procedures and incident response
- Effective communication skills (written and verbal)
- Competency using Microsoft Office and participant data systems (e.g. HMIS)
- Ability to support staff and participants while maintaining appropriate boundaries
- Flexible reliable and team-oriented
WORK CONDITIONS & ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position is typically situated in a standard office environment resulting in little exposure to the weather and requiring no unusual physical abilities. Must be able to sit walk and stand for long periods.
- Must have the visual ability to perform detailed work at close distances (computer screens).
- Must be able to bend stoop and reach. Must be able to exert physical effort in light to moderate work involving lifting carrying pushing and pulling.
- Must be able to read understand and explain various forms and written material.
DISCLAIMER STATEMENT: The job description lists typical examples of work and is not intended to include every job and responsibility to a position. An employee may be required to perform other related duties not listed provided that such duties are characteristic of that classification.
Required Experience:
Senior IC
Key Skills
- Computer Hardware
- Mac Os
- Manufacturing & Controls
- Root cause Analysis
- Windows
- Customer Support
- Remote Access Software
- Operating Systems
- Encryption
- Remedy
- Chemistry
- Cerner
About Company
CSET's purpose is to reduce the causes of poverty in Tulare County. We serve to reveal the greatness in everyone by providing education and training, facilitating youth and community development, and creating jobs and resources.
