About the Role:

Grade Level (for internal use):

The Role: Application Associate Financial Modeling(Mandarin)

Grade Level: 07 (Internal Use Only)

The Team: The Client Operations team is the primary touchpoint for our clients and is the face of the company. Going above and beyond in our service offering is where this team adds value. The Client Operations team is a powerful synergy of diverse skills talents and cultures spread across multiple locations. We are customer-focused and result-oriented providing exposure to a wide array of products platforms and processes globally. We nurture open and transparent communication and a great work-life balance with a positive work culture where team members are recognized for their work. We meet challenges head-on and work at the solution as one team. We work hard and play harder we participate in cultural and sports events within as well as outside of the company and also contribute back to the society through the companys corporate social responsibility efforts.

The Impact: The Application Associate will be accountable for Research and Client Operations Group including Client Support Content Research Operations & Testing within a specified industry sector or a cross-industry group to accelerate the quality and timeliness of the data increase support standards improve operational efficiency to reduce error rates improve support survey scores to help maintain retention rates and drive revenue increases.

Whats in it for you
As an Application Associate in Client Operations you will learn explore educate and support financial information for customer of financial market where you will hold investigative conversations with clients to drive product usage and revenue. You will leverage your financial market knowledge your strong customer service skills and exceptional troubleshooting abilities to help the clients with their requests while showcasing your vast knowledge of our tools our data and the industries we cover. Many of the Fortune 500 companies in the world will be asking your help to find solutions to their challenges. You will also be the Clients advocate and work with different teams inside the organization across many functional areas (Sales Technology Content Industry Research etc.)

You will also play a major role in executing and improving BAU proactive processes to prevent issues and improve delivery quality to the the process you will suggest improvements to the product as well as perform Agile based User-Acceptance-Testing to curb issues even before they hit our clients.

Principal Responsibilities:
Develop financial models in MS Excel (by utilizing our tools) for internal/external clients to help them in their routine workflow/analysis.
Consistently make proactive suggestions in regards to product usability presentation and data quality.
Be the primary point of contact for providing critical research and value-add knowledge to our diverse client base at various financial institutions government organizations and Universities.
Supporting client base in their research by responding to their requests that comes through calls e-mails and other forms of communication. Direct interaction with clients through phone email and video conferences as they relate to Industry platform and data questions.

What are we looking for

Basic Qualifications:

• Fluency in speaking and writing in Mandarin is required.
• Candidate must possess at least a Bachelors in Finance/Accounting/Banking Business Economics Statistics Mathematics or equivalent.
• Interest and/or exposure with ESG data / concepts is a plus
• At least 1 year of working experience in the related field is preferred; fresh graduates can be considered.
• Intermediate to Advanced level of MS Excel proficiency skills is required.
• Strong analytical and problem-solving skills; knowledge of MS Office products and understanding of databases is a plus.
• Must be knowledgeable in Finance/Accounting or someone who is interested in building a career in the finance industry and willing to learn.
• Fluency and eloquence in English is required.
• Strong communication and interpersonal skills
• Amenable to work on Morning / APAC Shift

Preferred Qualifications:

• Candidates with Masters degree or pursuing CFA is a plus.
• VBA Knowledge is a plus.
• Experience with Salesforce or similar CRM applications is a plus.

About S&P Global Market Intelligence
We deliver exceptional solutions for exceptional results.
Every day at S&P Global Market Intelligence we collect scrub interpret and analyze vast volumes of content turning it into actionable intelligence on the global financial markets and the companies and industries that comprise those markets.
We deliver the data and insight you need to make informed smarter business decisions and investment decisions that are critical to your future.

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

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