Application Support

Position Title: Applications Support
Work Set-up: Work From Home
Salary: Php50K Php70K
Schedule: TBD
Holidays: VIC AU Holidays

Our client is an Australian company specializing in IT services and solutions. They offer a range of services including managed IT support cloud solutions cybersecurity and business consulting. Their focus is on providing tailored IT solutions to help businesses improve efficiency security and overall technology management.

The Applications Support Role is to augment the existing Team in Australia as the immediate priority with the view to expand as a global support group with coverage across multiple time zones. Coverage must be from 7am to 7pm AEST

JOB DESCRIPTION FOR AN APPLICATION SUPPORT

Key Responsibilities:

Provide 1st and 2nd level support for NetSuite OneWorld and integrated applications including Celigo RF-Smart (WMS) SPS Commerce Shopify Zendesk ClickUp Miro SmartFreight and future systems.
Take a hands-on approach to troubleshooting and working with users and the Clients team to support day-to-day operational issues.

Manage escalations to 3rd level support (software vendors) and keep them to SLAs.
Work closely with the Systems Team business users and Clients Team nominated external consulting or support partners to design changes to existing systems and integrate new systems into the clients infrastructure.
Review and analyse business processes to identify improvement opportunities.
Develop and maintain saved searches reports workflows and basic scripts as required.
Assist with testing documentation and release support for system updates.
Perform other duties as directed by the Client IT/Systems team.

Skills and Experience:

Experience in application or ERP support preferably NetSuite or similar platforms.
Working knowledge of core business processes including Order-to-Cash (OTC) Procure-to-Pay (P2P/PTP) Record-to-Report (R2R) and inventory/logistics.
Experience supporting integrated systems and third-party vendors.




Ability to communicate clearly with both technical and non-technical stakeholders.
Comfortable managing multiple priorities in a fast-paced environment.
Personal Qualities
Strong team player with good stakeholder management skills.
Proactive organised and solutions-focused.
Reliable communicator with good expectation management.
Willing to learn and adapt as systems and processes evolve.
Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where work-life balance meets a commitment to foster growth.

Genuinely caring Leadership Team
Competitive salary package
Company-provided full set-up for desktop/laptop with a back-up internet
Free pre-employment Medical Assessment (T&C apply)
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays

About Boomering:

Boomering is an ISO-certified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.

Providing equal opportunities and collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.

Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.

Website:
Career Portal: and LinkedIn: Boomering Inc.; Boomering Careers

This is a remote position.