Broker Partnering Team Leader
Broker Partnering Team Leader
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Job Description
Make an Impact as a Broker Partnering Team Leader at CBN!
Looking to grow your career in a role where people purpose and progress matter
Welcome to Community Broker Network (CBN) Australias largest general insurance AR network where your experience is valued your ideas are heard and your work makes a difference.
Why CBN
At CBN we empower our network of 350 brokerages and 1000 professionals to deliver outstanding insurance outcomes. Were more than just a network were a tight-knit community backed by a team of 87 experts and access to over 300 insurers.
Weve also been recognised as a Great Place to Work three years in a row (and counting)!
Thats because we focus on what really matters: culture connection and career growth.
When you join CBN you become part of a business that lives its values:
We Listen (Understand)
We Achieve (Accomplish)
We Are One (Together)
Your Potential Role:
As Team Leader of Broker Partnering youll play a key role in leading and inspiring a high-performing internal service team that supports our broker network.
Youll be responsible for day-to-day operations service delivery and ensuring our team provides strategic value to internal stakeholders.
This role is about leadership efficiency and building a culture of collaboration ensuring our brokers receive the service and support they need to thrive.
Key Responsibilities
Oversee and manage daily operations of the broker partnering team ensuring service levels and quality standards are consistently met
Lead coach and develop team members driving performance accountability and professional growth
Manage workflow and resource allocation to optimise efficiency and productivity
Generate and analyse reports on KPIs service levels and client satisfaction providing insights to the Head of Service
Act as a key point of contact for internal stakeholders building strong and effective relationships
Identify and implement process improvements to enhance operational efficiency and service delivery
About You
Were looking for a leader who is:
Experienced: 5 years in general insurance broking (Diploma of Broking preferred) and proven team leadership experience
Knowledgeable: Advanced understanding of insurance products operations and regulatory environments
Skilled: Strong leadership people management and operational planning abilities
Tech-savvy: Familiar with broker platforms such as INSIGHT
Adaptable: Able to manage ambiguity shifting priorities and changing demands
People-focused: A collaborative leader with a problem-solving mindset and growth orientation
Our Awesome Benefits!
Great Place to Work certified 3 years in a row
Hybrid working flexibility: x3 Days in the Office x2 Days at Home!
Generous yearly well-being allowance
2x Mental health days and birthday leave (on top of annual leave)
Study support / L&D
Generous incentive & bonus plan
Paid parental leave
Salary continuance benefit
Generous Travel insurance and cyber security insurance discounts
Celebrates personal & professional achievements
Regular team building functions events and cultural activities
Other benefits: health & travel insurance retail stores and more!
On top of that youll join a collaborative approachable and fun culture that lives and breathes its core values and focuses on continuous improvement.
We encourage applications from results-oriented individuals who are passionate about building strong communities and achieving ambitious goals.
For further information about the position please contact HR at
Required Experience:
Manager
Employment Type
Full-Time
