Director, Data Engineering and Analytics
Director, Data Engineering and Analytics
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Job Description
Our Opportunity:
At Chewy we aim to become the most trusted and convenient online destination for pet parents and our partners vets and service providers alike. Our success is measured by the happiness of the people and pets we serve not simply by the amount of pet supplies we deliver. Thats why we continue to think of outside-the-Chewy-box ways to delight surprise and thank our loyal pet lovers.
Customer service is not only the key to success in our mission but also what differentiates us. To maintain this advantage we are looking to hire an analytical & customer obsessed Director Analytics. The individual selected for this position will lead all aspects of the development of a top-tier Data & Analytics department for Chewy Customer Service (CS).
The Director of Data Engineering and Analytics must have a sufficient technical background to understand the technologies and technical issues involved with the product to be able to anticipate and identify critical technical obstacles and to make accurate technology decisions. The Director DE and Analytics also must be able to manage project schedules and task details and apply project management tools such as reports tracking charts etc.
The role comes with lot of autonomy independence and access to C level leadership. It is a senior role requiring ability to write papers for C Level review and drive CS strategy.
What youll do:
- Provide strong leadership and vision for how to drive a Data and Analytics team to create changes in business partnerships analytics and metrics/reporting
- End to end ownership of the data engineering and business intelligence team including gathering inputs from leadership and partner teams roadmap planning and prioritization promoting standards and mentoring and developing your team
- Leading analytics for multi-functional projects across multiple geographies working with senior business leaders on major initiatives
- Drive development of tools reporting improvement and automation worldwide and create new innovative and insightful reports in a timely manner
- Implement standards around data extraction collection transformation and processing
- Identify key resources and provide the direction required for meeting project objectives
- Ensure appropriate management operations & technology involvement throughout project lifecycles
- Possess the ability to lead and motivate people and encourage teamwork an ability to communicate effectively with senior management and a clear vision of what determines a successful solution for the customer and for the company
- Develop standard processes for data processing data modeling and warehouse development for Chewys Customer Service business
What youll need:
- 10 years of experience in Data Engineering and Analytics field including 5 years of successful business intelligence or analytics team management experience including hiring employee development performance management and delivering results.
- Bachelors degree or equivalent experience in mathematics statistics computer science engineering economics or related field
- Develop build principles for large-scale data handling data representation and ML Approaches for Chewys Customer Service business
- Experience with large-scale data architectures and data modeling to efficiently handle significant amounts of data
- Excellent knowledge of data warehouse Data lake principles and reporting. Expert in data engineering building data warehouse data mart and data pipelines
- Experience gathering business requirements using industry standard business intelligence tools to extract data formulate metrics and build reports
- Understand end to end data management interactions and dependencies across complex data pipelines and data transformation and how they impact business decisions
- Experience using SQL advance SQL ETL and big data technologies in a business environment with large-scale complex datasets
- Proven track record of successful communication of analytical outcomes through written communication including an ability to effectively communicate with both business and technical teams
- Experience with various tools and technologies like Redshift S3 ADP Glue EC2 Python Oracle Spectrum Athena OBIEE Tableau building Data and Analytics platforms.
- Experience with implementing data governance/management standards
- Experience in leading change/transformation through a larger operations focused organization
Bonus:
- Received a Masters degree
- Experience in setting up data organizations
- Experience with statistics or Machine Learning methodologies a plus.
Why Chewy Customer Service
Its not just about us. It is also about what you get. Thats why in Chewy Customer Service you are empowered to become your best.
- YOU BELONG: Chewy is a place where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise Chewtopians are empowered to bring their perspectives to deliver on our mission!
- YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming your best no matter your role or location.
- YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious ask questions bring ideas forward and act like an owner in everything that you do.
- YOU WILL GET SUPPORT: When you join Chewy Customer Service you will have ongoing training and development resources and opportunities to become your best.
- YOU WILL GET REWARDED: Chewy has you covered when it comes to competitive wages medical & dental insurance 401k and happy hour. Of course the biggest perk is the ability to work together with other experienced driven and passionate Chewtopians who are making an impact each day.
Required Experience:
Director
Employment Type
Full Time
