Learning Manager

Shangri-La Hotel The Marina Cairns

Nestled beside Marlin Marina and overlooking the stunning Trinity InletShangri-La The Marina Cairnsis a five-star luxury hotel with 255 guest rooms 19 event spaces and a vibrant food and beverage offering. As part of the global Shangri-La Group we are dedicated to delivering heartfelt hospitality and cultivating a workplace where our people thrive.

Learning & Development Manager

Shangri-La the Marina Cairns

At Shangri-La the Marina Cairns were looking for a passionate and drivenLearning & Development Managerto join our Human Resources team. This is a wonderful opportunity for an experienced HR professional who is ready to step up and make a meaningful impact through learning engagement and growth.

The Role

Reporting to theDirector of Human Resources theLearning & Development Managerplays a key role in nurturing a culture of continuous learning engagement and excellence. You will lead the design and delivery of training programs support compliance requirements and facilitate initiatives that foster professional growth and colleague wellbeing across all departments.

Your creativity and people-first approach will help bring our purpose vision and values to life ensuring every colleague feels empowered supported and connected.

Key Responsibilities

• Lead and coordinate the hotels learning and development initiatives in line with business priorities.

• Design and deliver engaging training programs both in-person and throughShangri-La Academy our online learning platform.

• Facilitate hotel orientation and ensure a positive onboarding experience for all new colleagues.

• Partner with Department Heads to identify training needs build learning pathways and support career progression.

• Promote and coordinate employee engagement activities that strengthen culture and collaboration.

• Ensure compliance with company standards and legislative requirements including WHS Fair Work Act and Award interpretation.

• Maintain accurate training records support audits and provide monthly L&D and HR reporting.

• Support HR initiatives such as performance management succession planning and colleague recognition.

About You

Youre an HR or training professional with a genuine passion for people development and engagement. You thrive in a dynamic fast-paced environment and enjoy helping others learn and succeed.

To be successful in this role you will have:

• Previous experience in Human Resources Learning & Development or Training within hospitality or a related industry.

• Strong facilitation and communication skills with the ability to connect with people at all levels.

• A proactive and organised approach to managing multiple priorities.

• Sound knowledge of employment legislation and compliance frameworks.

• A Certificate IV in Training and Assessment (highly regarded but not essential).
  
  

Whats in it for You

• Work with a globally recognised luxury brand in an iconic waterfront location.

• Genuine opportunities for career growth and professional development through Shangri-La Academy.

• Duty meals provided in a fully staffed colleague canteen.

• Dry cleaning allowance and discounted city car parking.

• Colleague accommodation and dining discounts within the Shangri-La Group.

• A supportive inclusive and engaging workplace culture.
  
  

If youre passionate about learning culture and creating moments that matter for our colleagues wed love to hear from you.

Apply now with your resume and a short cover letter telling us why youre the right fit for this exciting opportunity.