As our Night Duty Manager youll be the go-to leader overseeing the entire hotel operation overnight. Youll ensure a smooth safe and service-driven environment while supporting late arrivals early departures guest needs and any unexpected situations that arise after hours. Youll play a key role in ensuring the hotel is polished prepared and ready for a seamless handover each morning. If you thrive at night lead with calm confidence and love crafting unforgettable guest moments this role is for you.
Main Functions
- Be the primary point of contact for all guests overnighthandling check-ins check-outs and guest requests with professionalism and warmth.
- Resolve guest concerns calmly and confidently ensuring positive outcomes and follow-up.
- Oversee nightly operations across Front Office Housekeeping and Engineering.
- Conduct property walkthroughs ensuring safety security cleanliness and brand standards.
- Respond to emergency or security situations in line with established procedures.
- Support or complete Night Audit tasks including daily reconciliations and report preparation.
- Review logs incident reports and handover notes for clear morning communication.
- Lead motivate and guide the overnight team ensuring high service delivery and readiness for morning operations.
Qualifications :
- Minimum 2 years supervisory or management experience in Front office in luxury or upper-scale hotel operations ideally in overnight role.
- Strong decision-making and problem-solving skills with the ability to remain composed under pressure.
- Confident leadership style with the ability to guide a small team independently.
- Experience with PMS systems (Opera Cloud preferred) and audit/financial processes.
- Excellent communication skills and a guest-first mindset.
- Able to work overnights weekends & public holidays.
- Confidence in emergency response (Chief Warden/First Aid experience highly regarded).
- Current RSA and First Aid certifications or willing to obtain.
- Full unrestricted Australian working rights.
Additional Information :
Ready to Make Your Mark
If youre energised by people thrive in a buzzing hotel environment and want to build your career with the fastest growing global lifestyle brand wed love to hear from you.
Apply now and be part of the HYDE Perth opening team.
Remote Work :
No
Employment Type :
Full-time
As our Night Duty Manager youll be the go-to leader overseeing the entire hotel operation overnight. Youll ensure a smooth safe and service-driven environment while supporting late arrivals early departures guest needs and any unexpected situations that arise after hours. Youll play a key role in en...
As our Night Duty Manager youll be the go-to leader overseeing the entire hotel operation overnight. Youll ensure a smooth safe and service-driven environment while supporting late arrivals early departures guest needs and any unexpected situations that arise after hours. Youll play a key role in ensuring the hotel is polished prepared and ready for a seamless handover each morning. If you thrive at night lead with calm confidence and love crafting unforgettable guest moments this role is for you.
Main Functions
- Be the primary point of contact for all guests overnighthandling check-ins check-outs and guest requests with professionalism and warmth.
- Resolve guest concerns calmly and confidently ensuring positive outcomes and follow-up.
- Oversee nightly operations across Front Office Housekeeping and Engineering.
- Conduct property walkthroughs ensuring safety security cleanliness and brand standards.
- Respond to emergency or security situations in line with established procedures.
- Support or complete Night Audit tasks including daily reconciliations and report preparation.
- Review logs incident reports and handover notes for clear morning communication.
- Lead motivate and guide the overnight team ensuring high service delivery and readiness for morning operations.
Qualifications :
- Minimum 2 years supervisory or management experience in Front office in luxury or upper-scale hotel operations ideally in overnight role.
- Strong decision-making and problem-solving skills with the ability to remain composed under pressure.
- Confident leadership style with the ability to guide a small team independently.
- Experience with PMS systems (Opera Cloud preferred) and audit/financial processes.
- Excellent communication skills and a guest-first mindset.
- Able to work overnights weekends & public holidays.
- Confidence in emergency response (Chief Warden/First Aid experience highly regarded).
- Current RSA and First Aid certifications or willing to obtain.
- Full unrestricted Australian working rights.
Additional Information :
Ready to Make Your Mark
If youre energised by people thrive in a buzzing hotel environment and want to build your career with the fastest growing global lifestyle brand wed love to hear from you.
Apply now and be part of the HYDE Perth opening team.
Remote Work :
No
Employment Type :
Full-time
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