Support Engineer, DC Central Ops

Do you enjoy working in a face paced changing and innovative environment Do you love working on data center hardware and machine learning racks Are you someone who wants to directly impact the speed at which AWS deploys new capacity for our customers The Central Operations Install team is looking for someone who enjoys deep diving technical issues can articulate and document technical solutions and someone who can work backwards from our customers.

What you will own: This role will be a Subject Matter Expert (SME) role working with engineering and service teams across multiple organizations to support the on-boarding of new data center capacity. This role will support the landing of new scaling capacity with a focus on driving increased available customer capacity through defect identification and mitigation. This role will work with new ML/server/network hardware types. This role will contribute to business north star goals and own input goals at the team level.

Who we are: The Central Ops Install team. We are a team that provides technical support to the global operations business within AWS data centers. Our vision is to ensure that work driven into AWS Data Centers is safe secure serviceable supportable and highly available for customers.

Who youll work with: As an advocate and SME for Data Center Community (DCC) operations team you will primarily be working within the DCC organization. Aside from your direct team your daily work engagements will be with the network engineering service teams and local operations teams.

Why it matters: Amazon and Amazon Web Services are growing at an incredible rate. Now more than ever AWS needs to innovate with new processes and automation that simplify our operations and execute at massive scale. You will have a company-wide impact; your work will impact thousands of customers. Youll help us land hardware and quickly deliver customer capacity in order to enable rapid growth and availability.

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting capacity delivery and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
- You will develop solutions to to recover capacity for customers.
- You will interact directly with Data center technicians to support escalations for issue resolution.
- You will work with systems engineers to push upstream fixes to enable capacity recovery.
- You will work to deep dive defects throughout the capacity installation process and work to develop solutions to mitigate defects.
- You will contribute to data analytics to support your role.
- You will evaluate data and trending patterns to uncover defects across product life cycles.

A day in the life
A day in the life of this role will involve a mix of working with our internal DCC Ops Support/System Engineering TPMs Hardware Engineering and Software teams to address systemic issues and resolve capacity recovery campaigns.

About the team
The Install team is part of the central operations team supporting the AWS Data Center community. We currently own technical support and guidance to DCC Ops teams in order to hand off customer capacity quickly safely and securely.

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.


- 3-yrs of Data Center experience
- 5 yrs of Hardware troubleshooting
- 3 yrs of creating technical documentation

- 5 yrs of Data center Experience in an Operations role or working with operations within data centers
- 5 yrs of networking troubleshooting and deployment
- 5 yrs of Linux troubleshooting for hardware related issues.
- Process improvement / Six Sigma Experience.
- 1 yrs of training technical content to non-technical audiences

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