Service Support
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Main Responsibilities & Tasks:
- Interface with end users and the field service organization and communicate all requests requirements and issues to the internal organization
- Assist in scheduling field service onsite visits and work with customers to ensure all requirements are met prior to installation or maintenance visit
- Create service orders update status process parts orders service invoicing and creation of service center notifications
- Create new service contracts in SAP update equipment records process renewals and run reports as needed
- Review and report on engineer inventory levels
- Work with engineers to cycle count stock and ensure inventory is decremented properly via secure order processing
Qualification & Skills:
- High school diploma required academic degree in business or similar is preferred
- Minimum 2 years of work experience in a customer service role
- Strong written and oral communication along with ability to deal effectively with customers in a professional manner
- Strong ability to multi-task
- Experience with field service organizations preferred
- SAP experience preferred
About Sartorius
Sartorius is part of the solution in the fight against cancer dementia and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
Key Skills
- MAC
- Active Directory
- Service Support
- End user
- Access Points
- trouble tickets
- OS
- Linux
- Project Management
- Service Management
- Service Quality
- Setup
- Service Desk
- hardware
- Software Applications
About Company
Sartorius offers solutions for the biopharmaceutical industry and laboratories, from drug discovery and development to production platforms for biomanufacturing.
