Incident Management Specialist

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profile Job Location:

Prescott Valley, AZ - USA

profile Monthly Salary: $ 43000 - 45000
Posted on: 30+ days ago
Vacancies: 1 Vacancy

Job Summary

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families community organizations advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals families and communities for a better quality of life.

INCIDENT MANAGEMENT SPECIALIST

Job Location:

Address: Division of Developmental Disabilities (DDD)
3274 Bob Drive Prescott Valley Arizona 86314

Posting Details:

Salary: $43000.00 - $45000.00

Grade: 18

Closing Date: October 8 2025

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive At the Department of Economic Security (DES) we strengthen individuals families and communities for a better quality of life. DES is looking for individuals that are committed to service community and teamwork. To learn more about DES please visit ; or click on the link here to view Our DES video. Come join the DES Team!

The Department of Economic Security Division of Developmental Disabilities (DDD) is seeking an experienced and highly motivated individual to join our team as a Habilitation Services Project Coordinator. DDD provides individuals with developmental disabilities and their families services and supports that are flexible high-quality and member-driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation cannot have a principal interest in or have a spouse or close family with a principal interest in a DDD Qualified Vendor Agreement and cannot be employed or subcontracted by a DDD Qualified Vendor.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

  • Coordination of investigations conducting investigations and completing investigation reports. Compile reports and send via interoffice mail to each support coordinator.
  • Entry of incident report into the Incident Management Systems (IMS) notification of key personnel (including Support Coordination Quality Assurance and Region Administration) of these incidents and the tracking of this communication and follow-up. Research each incident report through the Client Application database and the District Employee Directory in order to ensure member vendor and internal distribution information is correct.
  • Conducts training and technical assistance for qualified vendors/service providers and division staff.
  • Drives to and from licensed settings to complete health and safety reviews.
  • Answers the incident reporting phone line and documents the calls via a call log ensuring entry into IMS. Follows up with the after-hours emergency staff and the after-hours administrator to ensure information is accurate and thorough for Quality Assurance review and possible entry into IMS. Follows up with vendors for written reports on incidents that were verbal notifications.
  • Receives incident reports via fax email and verbal notification. Performs initial review for seriousness and priority before compiling for Quality Assurance Review.
Knowledge Skills & Abilities (KSAs):

Knowledge in:

  • Investigation and fact-finding methods.
  • Human Dynamics and Organizational Systems.
  • Routine letter and memo composition.

Skills In:

  • Effective interviewing oral and written communication.
  • Ensuring conformity in day-to-day operations with department and division procedures.
  • Working with material of a technical and/or confidential nature.
  • Dealing with the public using appropriate tact and resourcefulness.
  • Compile organize analyze and interpret data and information into report formats.

Ability to:

  • Write summarize and produce difficult and complex reports concisely.
  • Use various computer software applications (Word Excel Database systems etc.).
  • Prioritize and meet timelines.
  • Assist with timely projects reports memos etc.
  • Screen and route correspondence and request follow-up.
  • Learn interpret and apply Division programs policies and procedures
  • Learn interpret and apply Department procedures needed to perform discretionary tasks.
Selective Preference(s):

The ideal candidate for this position will have:

  • At least 1 year of experience providing services to individuals with developmental disabilities.
  • Experience conducting investigations is highly desirable.
  • Experience utilizing various computer programs (e.g. Word Excel Database systems etc.) preferred.
Pre-Employment Requirements:
Benefits:

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

Affordable medical dental life and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Sick time accrued at 3.70 hours bi-weekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page.

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS) the State-sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity please contact Laura Kaspar at or

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting or Requests should be made as early as possible to allow time to arrange the accommodation.


Required Experience:

IC

DEPARTMENT OF ECONOMIC SECURITYYour Partner For A Stronger Arizona. DES works with families community organizations advocates and state and federal partners to realize our collective vision: A thriving Arizona.DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals familie...
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Key Skills

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  • Cost Estimation
  • Benefits & Compensation
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  • AC Maintenance

About Company

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The Arizona Department of Revenue is consistently striving towards recruiting individuals who are committed to providing quality services to the citizens of Arizona and are passionate about creating solutions to the ever-evolving decisions faced within state government.

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