Salesforce Support Incident Manager
Salesforce Support Incident Manager
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Job Description
Software the fuel for mobility
We bring bold digital visions to life. So were on the lookout for more curious and creative engineers who want to create change one line of high-quality code at a time. Our transformation isnt for everyone but if youre excited about solving the leading-edge technological challenges facing the auto industry then lets talk about your next move.
Lets introduce ourselves
As an Incident Manager you will drive digital innovation by leading critical technology initiatives with global teams. Youll design and implement solutions that impact millions of users worldwide supporting Volvos vision for autonomous electric and connected vehicles.
What youll do
Key Responsibilities
Technical Leadership & Development
- Lead the development and implementation of solutions leveraging Salesforce Platform Administration Incident Management and API/FTP integrations to support business objectives.
- Design build and maintain scalable Salesforce solutions that enable and enhance global operational efficiency.
- Collaborate closely with APEC stakeholders including product management and engineering teams to ensure alignment and successful delivery of Salesforce initiatives.
Cross-Functional Collaboration
- Partner with international teams using Microsoft Teams Slack SharePoint and Azure DevOps.
- Participate actively in Agile processes and sprint planning.
- Create and maintain comprehensive technical documentation across regions.
- Support 24/7 operations through on-call rotations and incident management.
Innovation & Continuous Improvement
- Research and evaluate emerging technologies to enhance platform capabilities.
- Contribute to roadmap planning and architecture decisions.
- Mentor junior team members and foster knowledge sharing initiatives.
What youll bring
Required Qualifications
Professional Experience
- Over 3 years of hands-on experience providing technical support system administration and solution development on the Salesforce platform and related technologies.
- Deep expertise in Salesforce Platform Administration Incident Management and API Integration/FTP with proven implementation success
- Experience collaborating effectively with global teams across multiple time zones.
- Industry knowledge in automotive manufacturing or enterprise software (preferred).
Technical Skills
- Advanced proficiency in Salesforce Platform Administration Incident Management and API Integration/FTP
- Strong understanding of cloud platforms DevOps practices and CI/CD pipelines.
- Proven experience applying enterprise integration patterns and microservices architecture to support scalable and reliable Salesforce solutions.
- Proficiency in database design and optimization using SQL and NoSQL technologies.
Essential Skills
- Analytical thinking and problem-solving capabilities
- Clear communication and documentation best practices
- Professional email etiquette and presentation skills
- Strong teamwork and collaboration abilities
- Excellent verbal and written communication skills with ability to explain complex technical concepts.
- Adaptability in multicultural globally distributed team environments
Additional Requirements
- Business-level English fluency
- Flexibility to collaborate across APEC time zones.
Volvo Cars. For Life.
For nearly a century Volvo Cars has empowered people to move freely in a personal sustainable and safe way. Today we are driving bold advancements in electrification sustainability and automotive safety. To realise our ambitious vision we are seeking innovative minds who are ready to tackle the challenges of tomorrow today.
In our company we believe extraordinary things are achieved by ordinary people with the drive to make a difference.
Required Experience:
Manager
Employment Type
Full Time
