Field Service Engineer

Parsippany, NJ - USA

Hourly Salary: $ 38 - 48

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Location: REMOTE
Travel Requirement: Up to 80%
Salary Range: $38.00 - $48.00 per hour

IWK is a market-leading global supplier of tube filling machines cartoning machines and integrated packaging lines serving the Pharmaceutical Oral Care and Cosmetic industries. With headquarters and primary manufacturing in Stutensee Germany and additional facilities in Bangkok Thailand our North American Sales & Service division is based in Parsippany NJ. We are known for precision engineering innovation and exceptional customer support.

As a Field Service Engineer you will be the face of IWK at customer sites delivering expert service installation commissioning and troubleshooting of our advanced packaging equipment. Your work ensures optimal equipment performance minimal downtime and high customer satisfaction.

KEY RESPONSIBILITIES:

Install start up maintain and repair IWK equipment on-site with full documentation.
Diagnose mechanical electrical and control system issues; provide detailed service reports and corrective actions.
Optimize equipment performance through fine-tuning and process adjustments.
Collaborate with engineering teams to share field data and drive product improvements.
Serve as the primary technical representative maintaining professional communication and customer relationships.
Investigate complaints identify root causes and recommend solutions.
Train customers on equipment operation preventive maintenance and troubleshooting.
Plan and execute daily work schedules efficiently.

QUALIFICATIONS:

Education & Experience

Associates degree in Electro-Mechanical Technology Mechatronics Factory Automation or related field preferred.
Minimum 5 years of hands-on experience in mechanical/electrical environments ideally with automated or packaging equipment.
Military veterans with equivalent technical training and field experience are strongly encouraged to apply.

Technical Skills

Proven expertise in servicing automated equipment (mechanical electrical controls).
Experience with Schneider Electric control systems and function block programming is highly desirable.
Basic understanding of PLC logic and HMI interfaces.
Ability to read electrical schematics mechanical drawings and pneumatic diagrams.
Familiarity with remote troubleshooting tools (e.g. TeamViewer NetSupport Manager).

Professional Skills

Strong English communication skills (written and verbal).
Proficient in Microsoft Office Suite.
Comfortable working remotely via VPN intranet and cloud-based tools.
Excellent interpersonal skills and customer-focused mindset.
Ability to work independently and manage multiple assignments.

Travel Requirements

Valid passport and drivers license required.
Willing and able to travel up to 80% including international assignments.

Why Join IWK

Work with cutting-edge technology in a global organization.
Be part of a team that values innovation precision and customer satisfaction.
Opportunities for international travel and professional growth.
Competitive compensation and benefits.

Ready to make an impact
Apply now and become a key player in delivering world-class packaging solutions to leading global brands.

Take your place among the best in the business and grow your career withIWK Packaging. Join an environment where a passion for innovation combines with an uncompromised commitment to quality.Join the Winning Team at IWK Packaging an ATS Automation company a great place to automate your future!

Location: REMOTETravel Requirement: Up to 80%Salary Range: $38.00 - $48.00 per hourIWK is a market-leading global supplier of tube filling machines cartoning machines and integrated packaging lines serving the Pharmaceutical Oral Care and Cosmetic industries. With headquarters and primary manufactu...