Issue Resolution Lead

At ING you help millions of customers stay a step ahead in life and business. You work in a collaborative agile environment that values innovation integrity and impact. If youre ready to make a real difference in how people bank we want to hear from you.

As the Issue Resolution Lead you drive safe compliant and customer-focused business practices across the Retail Bank. You lead a team and collaborate across squads and tribes to manage risk deliver remediation programs and support vendor governance and data ownership.

Ready to make an impact

What youll do

• Lead risk identification triage root cause analysis and stakeholder reporting.
• Manage large-scale customer remediation programs.
• Guide agile squads on risk prioritisation and sprint planning.
• Improve product and service delivery through structural enhancements.
• Oversee vendor lifecycle management and outsourcing controls.
• Advise on regulatory changes and strategic risk initiatives.
• Champion a culture of accountability transparency and continuous improvement.

What were looking for

• 3 years experience in risk compliance or business operations.
• Proven success in remediation delivery and vendor governance.
• Exceptional stakeholder engagement and communication skills.
• Experience in agile environments and cross-functional collaboration.
• A proactive mindset and the ability to lead through ambiguity and change.
• A customer-first approach and a drive for continuous improvement.

Bonus if You Have:

• Postgraduate qualifications in Business Risk or related fields.
• Experience in data governance and IT asset management.
• Financial acumen and proficiency in Excel.

Whats in it for you

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING were all about making life simpler and more rewarding - for the people who bank with us the team members who work with us and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun inclusive and supportive giving you the freedom to be yourself so you can do your thing.

Whether youre taking ownership of exciting projects thinking outside the box or working with global colleagues youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace youll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills capabilities and how you align with our values - not on ticking every box. So if youre interested but dont meet all the criteria we encourage you to apply. Were invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Were your alliesin helping you do your thingduring the recruitment process so let us know if you require any support or adjustments when you apply. Let us know if youd like to chat with an LGBTQ Confidential contact.

Sound like your kind of vibe We cant wait to hear from you!

(One last note: We operate using a direct talent sourcing model so no agency introductions please.)

ING is Australias most recommended bank according to RFI Globals Consumer Atlas Survey JanuaryJune 2025 (n 29510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more

Rachel Yuen

Applications close 8th October 2025

Internal advert blurb:

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

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