Intranet and Digital Experience Manager
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Job Location:
Chapel Hill, NC - USA
Monthly Salary:
$ 60000 - 70000
Posted on:
03-10-2025
Vacancies:
1 Vacancy
Job Summary
Position Summary
Reporting to the Director of Professional Development the Intranet and Digital Experience Manager leads strategic intranet project management and digital accessibility efforts within the University Development Office ( UDO ). The position is primarily responsible for overseeing the planning implementation and continuous improvement of the departments intranet platform with a strong focus on user experience stakeholder engagement and organizational alignment. As Project Management Lead for the departments intranet the role develops and executes comprehensive change management strategies to ensure successful adoption of new technologies and processes. It anticipates user needs addresses resistance to change and crafts targeted communications to support engagement and transparency across the organization. This includes curating and managing content related to employee engagement and departmental initiatives for the employee newsletter ensuring alignment with intranet communications and reinforcing a connected informed workplace culture. The position also establishes governance frameworks policies and procedures to maintain an intuitive accessible and scalable intranet collaboration with the Digital Accessibility Office the role ensures that all digital content produced by UDO meets university-wide accessibility standards and compliance guidelines. It acts as a key resource for accessibility best practices conducts audits and reviews of digital materials and provides expert consultation to UDO teams to foster inclusive digital experiences. The position also supports professional development by creating end-user training resources documentation and feedback mechanisms. It monitors user satisfaction and usage patterns to inform enhancements and serves as a liaison between the Digital Innovation team and end users ensuring consistent communication and responsive support.
Required Qualifications Competencies And Experience
* Proven experience managing intranet platforms or similar digital systems including structuring content developing governance models and supporting end-users through training and documentation. * Strong understanding of digital accessibility standards (e.g. WCAG 2.1 ADA Section 508) with demonstrated ability to apply best practices and collaborate with accessibility professionals. * Excellent written and verbal communication skills with experience curating content for internal audiences and delivering messaging that supports employee engagement and organizational alignment. * Ability to work cross-functionally and independently demonstrating strong project management skills attention to detail and the ability to prioritize and manage multiple deadlines in a dynamic environment. * Experience with content management systems ( CMS ) like Drupal or WordPress.
Preferred Qualifications Competencies And Experience
* Experience within higher education advancement. * Knowledge of Search Engine Optimization and web traffic metrics.
Reporting to the Director of Professional Development the Intranet and Digital Experience Manager leads strategic intranet project management and digital accessibility efforts within the University Development Office ( UDO ). The position is primarily responsible for overseeing the planning implementation and continuous improvement of the departments intranet platform with a strong focus on user experience stakeholder engagement and organizational alignment. As Project Management Lead for the departments intranet the role develops and executes comprehensive change management strategies to ensure successful adoption of new technologies and processes. It anticipates user needs addresses resistance to change and crafts targeted communications to support engagement and transparency across the organization. This includes curating and managing content related to employee engagement and departmental initiatives for the employee newsletter ensuring alignment with intranet communications and reinforcing a connected informed workplace culture. The position also establishes governance frameworks policies and procedures to maintain an intuitive accessible and scalable intranet collaboration with the Digital Accessibility Office the role ensures that all digital content produced by UDO meets university-wide accessibility standards and compliance guidelines. It acts as a key resource for accessibility best practices conducts audits and reviews of digital materials and provides expert consultation to UDO teams to foster inclusive digital experiences. The position also supports professional development by creating end-user training resources documentation and feedback mechanisms. It monitors user satisfaction and usage patterns to inform enhancements and serves as a liaison between the Digital Innovation team and end users ensuring consistent communication and responsive support.
Required Qualifications Competencies And Experience
* Proven experience managing intranet platforms or similar digital systems including structuring content developing governance models and supporting end-users through training and documentation. * Strong understanding of digital accessibility standards (e.g. WCAG 2.1 ADA Section 508) with demonstrated ability to apply best practices and collaborate with accessibility professionals. * Excellent written and verbal communication skills with experience curating content for internal audiences and delivering messaging that supports employee engagement and organizational alignment. * Ability to work cross-functionally and independently demonstrating strong project management skills attention to detail and the ability to prioritize and manage multiple deadlines in a dynamic environment. * Experience with content management systems ( CMS ) like Drupal or WordPress.
Preferred Qualifications Competencies And Experience
* Experience within higher education advancement. * Knowledge of Search Engine Optimization and web traffic metrics.
Required Experience:
Staff IC
Key Skills
- User Interface
- Competitive Analysis
- New Technologies
- Business developments
- Communication
- Content Management System
- Market Research
- Internet
- Youtube
- Digital Assets
- Digital strategy
- Social Channels
- Digital Forensics
- A/B Testing
- Analytics
About Company
The University of North Carolina at Chapel Hill, the nation’s first public university, is a global higher education leader known for innovative teaching, research and public service. A member of the prestigious Association of American Universities, Carolina regularly ranks as the best ... View more
