Strategic Services Associate Residential On-boarding

As aSTRATEGIC SERVICES ASSOCIATEon the residential Screening Compliance Team you will play a critical role in supporting our communities by managing rental applications ensuring move-in compliance and maintaining positive relationships with applicants and residents. This role is ideal for someone who is detail-oriented empathetic and passionate about delivering exceptional service.

WHAT YOULL DO

• Manage Applications & Screening:Accurately process multi-family rental applications verify move-in criteria generate lease agreements and maintain detailed records to support reporting and audits.
• Support Residents & Applicants:Act as a trusted guide by answering questions promptly assisting applicants through the screening and move-in process and providing excellent customer service across phone email and other channels.
• Ensure Compliance:Apply Fair Housing company policies and state/federal regulations consistently while maintaining the highest standards of integrity and confidentiality.
• Facilitate Communication:Deliver notices electronically enforce rental criteria and policies and collaborate with Community and Operations teams to ensure a smooth applicant and resident experience.
• Safeguard Processes:Use fraud detection tools to verify application legitimacy and make informed approval/denial decisions.
• Promote Continuous Improvement:Identify trends recommend process enhancements and partner with leadership on special projects or emerging needs.
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WHAT YOU BRING TO THE TEAM

• Detail-oriented accurate and deadline-driven with strong organizational skills.
• Minimum 2 years of experience in property management leasing or customer service.
• Skilled communicator who builds trust and maintains strong relationships.
• Professional empathetic and resident-focused; calm and patient under pressure.
• Comfortable using office software screening systems and online platforms.
• Team-oriented adaptable and supportive in a collaborative environment.
• Flexible to support a nationwide portfolio including occasional evenings or weekends.
• High school diploma or equivalent required.

WHY JOIN BRIDGE PROPERTY MANAGEMENT

We are dedicated to fostering an inclusive workplace where everyone feels valued. Beyond recruitment we continuously refine our workplace practices to support our employees growth and success. We are also proud to support Environmental Social and Governance (ESG) initiatives across all Bridge properties and offices.

What we offer

• Full Insurance benefit suite including Medical Insurance Dental Insurance Vision Insurance Critical Illness Insurance Accident Insurance Short Term Disability Legal & Identity Theft Insurance and Pet Insurance.
• Company paid Life Insurance (option to buy additional available) and Long-Term Disability.
• Access to benefits concierge service.
• Access to Mental Health & Well-Being service.
• 401K:Bridge Investment Group will match your contributions dollar-for-dollar up to 6% of your pay. These contributions are fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate. *The employee must be at least 21 years of age and have worked for the Company for at least 60 days.
• Paid Time Off: Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year.
• 11 Paid Holidays per year.
• Following six (6) months of employment at the Company you will be eligible per birth adoption or placement of a child for four (4) weeks of paid parental leave as the primary caregiver to the child or two weeks of paid parental leave as the secondary caregiver to the child. Following two years of employment at the Company you will be eligible for twelve weeks of paid parental leave per birth adoption or placement of a child if you are the primary caregiver of the child.
• Tuition Reimbursement: Up to $5000 per year of pre-approved tuition expenses will be reimbursed upon submission of approved documentation. Repayment obligations may apply if employment terminates prior to 24 months.

We at Bridge acknowledge and appreciate the uniqueness of each individual understanding that our people are the key to our success. We are committed to fostering an inclusive environment where everyone feels respected and valued. Our dedication extends beyond our business goals to making a positive impact in our communities and upholding Sustainability and Responsibility (S&R) principles at our properties and corporate locations. We evaluate all candidates based on merit without any discrimination based on race color religion sex age disability sexual orientation national origin or any other category protected by law. As an equal opportunity employer we are devoted to creating an inclusive hiring process. We actively work to eliminate barriers and provide reasonable accommodations to qualified individuals with disabilities. Our goal is to provide fair opportunities and access throughout the recruitment hiring and employment experience.

Your specific needs are important to us. If you need accommodations related to a disability or any other protected status during the recruitment process please email

Want to talk with someone about Bridge Culture

At Bridge we understand that joining a new workplace is a significant decision. To help you gain deeper insights into our culture we offer Culture Conversations. This initiative reflects our commitment to transparency diversity and inclusivity.

Culture Conversations are voluntary one-on-one sessions designed for applicants to connect directly with our diverse staff members. Its your chance to explore the Bridge work environment ask questions and get a genuine feel for what its like to be part of our team.

How it Works:

Culture Conversations are entirely voluntary. Feel free to opt in based on your comfort and curiosity. Choose Your Conversation Partner: We believe in the power of choice. Browse through our diverse group of staff members and select someone youd like to have a conversation with. This ensures that you connect with someone whose experiences and insights align with your interests. No Impact on the Hiring Process: Your decision to participate or not in Culture Conversations has no bearing on the hiring process. We value your time and references.

Why Participate:
You get to have a firsthand understanding of our workplace culture. Informed decisions lead to fulfilling careers. Culture Conversations empower you with the information needed to make the right choice for your professional journey.

• Personalized Connection: Connect with an employee who resonates with your professional interests.
• Inclusivity: Embrace diversity by choosing a conversation partner from various backgrounds and roles.