Temporary Housing Contracts & Assignments Coordinator

Student and Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service health wellness social justice residential living food services sports recreation career services and student activities and organizations including sorority and fraternity life. We provide support and services to roughly 25000 undergraduate graduate and professional students on multiple campuses in the U.S. and abroad.

The Office of Housing and Residential Life is committed to providing a residential experience of the highest quality for each of our residents. This includes providing a safe comfortable and purposeful living and learning environment aligned with university values and learning goals. Through partnerships with university faculty and staff we foster students personal growth critical thinking intellectual engagement and social responsibility that is designed to educate challenge and develop our students.

Pillars of our Residential Experience-

Belonging at Cornell
Social Responsibility
Academic Empowerment
Culture of Care
Navigating Transitions

The Housing and Residential Life program serves approximately 9200 residential students. It includes a focused First-Year Residential Experience Program Houses with focused and/or themed living environments cooperative houses graduate and professional student housing and a unique upper division and transfer student addition there is significant faculty engagement in the residential communities with over 110 faculty and community members spread throughout all the residential communities.

The Temporary Housing Coordinator reports to the Assistant Director of Housing Contracts and Assignments and contributes to the development implementation and assessment of Cornells housing program and residential experience for approximately 9200 residential students within the Division of Student & Campus Life at Cornell University which serves a campus of 24000 students. The position assists with planning maintaining and implementing all key housing operations including housing contracts selection and room assignments and billing processes for undergraduate graduate and professional students. Additionally this role manages customer service efforts ensuring prompt high-quality service for students parents and campus partners including regularly triage and responding to housing inquiries or issues that arise through various platforms and in-person interactions. This position also supports front-desk operations serving as a backup for the Office Coordinator as needed. The role involves participating in strategic marketing efforts departmental and divisional committees liaising with campus partners and major events like opening closing commencement and reunion weekends which may include occasional nights and weekends.

This position is a temporary role through approximately June 30 2026. Extensions beyond that including promotive opportunities into a non-term role depend on anticipated business needs available funding and work performance.

Pay: $26.00-$28.00/hour

While position responsibilities vary every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative collaborative open and welcoming; showing respect compassion and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

Success Factors:

• Ability to address challenges with innovative and timely solutions.
• Strong customer service orientation with the ability to handle inquiries empathetically and efficiently creating a positive experience for students parents/families and campus partners.
• A commitment to working collaboratively in a student-centered environment dedicated to the important values of shared governance with enthusiasm for supporting a student body that is broadly diverse.
• Exceptional interpersonal communication planning reasoning and organizational skills with an ability to multitask in a fast-paced high-volume environment.

Required Qualifications:

• Associates degree with two (2) to four (4) years of administrative/office experience in higher education or an equivalent combination of education and experience.
• Experience addressing customer service needs through various avenues including phone email live chat and in-person interactions.
• Ability to work independently efficiently and effectively as part of a team on projects and assignments.
• Experience building collaborative partnerships with various stakeholders.
• Experience working with inclusion belonging and wellbeing programs.
• Proficiency with Microsoft Office Suite (Outlook Word Excel PowerPoint etc.) database management tools Zoom and other web-based platforms.
• Ability to occasionally work nights and Weekends (e.g. Opening Family Weekend commencement trainings etc.).

Preferred Qualifications:

• Previous experience supporting housing operations in a larger complex university setting especially within an Ivy League Big Ten or similarly competitive institution.
• Experience with housing operations including housing assignments billing and operational processes.
• Experience with housing management software systems particularly StarRez and other relevant technologies for a comprehensive housing program.
• Experience supporting strategic marketing and communication plans.

University Job Title:

Temporary Administrative Assistant Senior

Job Family:

Temporary Administration

Level:

No Grade - Hourly

Pay Rate Type:

Hourly

Pay Range:

Refer to Posting Language

Remote Option Availability:

Onsite

Company:

Contact Name:

Bri Muscente

Contact Email:

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

To learn more about Cornells non-union staff job titles and pay ranges see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornells union wages see Union Pay Rates.

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