Administrative Technician Central Records

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This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent fostering growth opportunities and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

The City of Richmond Police Department is seeking a qualified candidate to fill the position of Administrative Technicianwithin its Central Records unit. The selected candidate will provide internal and external customer service handling telephone inquiries and serving the public at the service windows in the lobby of Police Headquarters. This role requires a candidate with strong customer service skills attention to detail the ability to handle sensitive information responsibly and interact with the public in a tactful professional manner.

Incumbents provide semi-skilled and skilled clerical and office support requiring independent initiative in the areas of accuracy neatness and timeliness of work product. As assigned work may include receptionist duties including furnishing general information within prescribed rules; data entry; document preparation including proof-reading and editing; filing and maintaining filing systems; mail processing; routine record-keeping; arranging appointments and schedules; taking fingerprint; processing financial transactions including verification of mathematical accuracy and proper coding; copying; and ordering or maintaining supply inventories.

• Performing standard receptionist duties such as greeting customers handling client intakes answering phones directing calls ensuring systems are running properly for clients scheduling appointments and preparing meeting agendas.
• Assisting with document preparation through proof-reading and editing.
• Performing data entry and record-keeping tasks to maintain accurate organized and up-to-date files and logs.
• Processing financial transactions and verifying for accuracy and appropriate coding.
• Additional duties as assigned such as maintaining supply inventories coordinating events and assisting with special projects.

KNOWLEDGE SKILLS AND ABILITIES:
Considerable knowledgeEnglish language and grammar; standard office equipment such as multi-line phones computers copiers fax machines scanning machines etc.; software such as Microsoft Office Suite (Word Excel Outlook etc.); basic arithmetic calculations and mathematics; administrative and clerical procedures such as word processing managing files and records and designing forms; office functions clerical duties and business principles. Demonstrated skill entering data accurately; maintaining confidentiality; thinking critically to solve problems; utilizing negotiation techniques and bringing others together to achieve positive business outcomes; entering data; providing customer service; communicating verbally and in writing. Demonstrated ability following established; paying attention to detail; working independently with little supervision; working and supporting a team/staff; multi-tasking; managing time; using sound judgment and making important decisions; working in a fast-paced environment.

MINIMUM TRAINING AND EXPERIENCE:

• High School Diploma or GED
• Two years of related clerical or office support experience
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

• A Notary Public designation may be required for some assignments.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process please contact Jessica McKenzie Human Resources Manager by email at .

This policy applies to all terms and conditions of employment including recruitment hiring placement promotion termination layoff transfer leaves of absence compensation and training.

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