ITSM Specialist
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Job Location:
Rotterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Do you enjoy turning business needs into practical IT service solutions Are you motivated by optimizing processes and helping teams work more efficiently Do you like being the bridge between people processes and technology If this sounds like you we would love to hear from you!
We are expanding our IT team and are excited to welcome an IT professional to our talented and committed team in Rotterdam.
We are looking for a ITSM Specialist to join our Infrastructure and Networking this role you will support colleagues across Europe in shaping requirements for our IT Service Management (ITSM) application. You will act as the link between business needs and technical solutions ensuring our IT processes run smoothly and continue to improve. This position offers you the opportunity to deepen your knowledge of IT service management while contributing to meaningful process improvements that support the entire organization.
ITSM Specialist
Your key responsibilities are:
- Collaborate with stakeholders to gather analyze and document business requirements for IT service management processes and tools
- Support colleagues in defining workflows reporting needsand process improvements
- Translate business requirements into comprehensive specifications for the ITSM application team external partners or where appropriate perform configuration independently
- Facilitate workshops and meetings to align business needs with IT capabilities
- Document processes guides and FAQs to improve user adoption and self-service
- Contribute to ITSM-related projects upgrades and continuous service improvements
About you:
We are looking for an enthusiastic and pragmatic professional who enjoys working with people and you bring:
- You have an educational background in IT business analysis or a related field
- At least one year of working experience with ITSM processes or tools (preference 4me/Xurrent)
- Understanding of ITIL concepts (Incident Change Problem Request)
- Strong communication and facilitation skills you enjoy working with colleagues and building understanding across teams
- Interest in data reporting and process improvement
- A proactive attitude willingness to learn and a positive personality you like contributing to a supportive team spirit!
What we offer
- A competitive reward package including bonus eligibility.
- A collaborative international and commercial environment where you can make a meaningful impact.
- Opportunities for continuous professional development and growth.
- A dynamic team culture that values integrity efficiency and open communication.
We are the creator of drinks. We take great pride in creating world-class beverages partnering with top retailers and brands across Europe North America and Australia to produce drinks that you love every day.
Do you want to see your drinks on every table Do you want to join our exciting journey
#LI-YH1
What we offer you.
At Refresco we believe that your work should be rewarding both professionally and personally. Thats why we offer you:
- Competitive pay with eligibility for an annual bonus
- No personal pension contribution your pension is fully paid by Refresco
- 28 days of holiday (based on full-time employment) to recharge and enjoy your time off
- Continuous opportunities to develop yourself with access to tailored courses interactive e-learnings
- Free access to OpenUp for you and your family members supporting mental well-being and personal development
- A modern office nearby the vibrant city of Rotterdam
- Fun and connection through regular events organized by our enthusiastic Fun Committee
- Opportunities for professional development and training to help you grow in your career
- An NS Business Card or commuting allowance making your journey to the office more convenient
- Memorable moments together from our weekly shared Thursday lunches to annual events like Wellbeing Week the Christmas dinner and our Holding trip.
- A culture shaped by our core values: entrepreneurial passionate agile responsible and excellent.
Recruitment process
Are you interested in this open position feel free to send your application!
To ensure a fair and thorough selection an assessment may be conducted as part of the recruitment process.
In case of any questions with regards to the position you may reach out to Yasimin Harput (Corporate Recruiter Group/HQ)
Important to know: We are currently unable to offer visa sponsorship or relocation support for this position. Candidates must have the right to work in The Netherlands and be based locally or able to relocate independently.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Refresco is the world's largest independent bottler of beverages for leading retailers and A-brands with production in Europe, North America and Mexico.
