Ombudsman Quality Coordinator
Ombudsman Quality Coordinator
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Job Description
Salary Information:
Unless required by legislation or union contract starting salary will be set at the lowest rate of the salary most cases successful employees will move up a step in the salary range within six months with subsequent step increases occurring every year as supported by successful performance evaluation results. We also offer cost of living adjustments longevity supplements after five years of eligible public service and wellness incentives.
Background Check Information:
The final Background check candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicants prior criminal convictions will be made before excluding an applicant from consideration.
Classification: Human Services Program Admin 3
About the Role:
In this role you will:
- Coordinate the quality program operations of Ohios regional long-term care ombudsman programs.
- Develop implement and monitor policies plans and quality performance standards for regional programs.
- Conduct quality reviews of Ombudsman initiatives and operations including complaint handling advocacy facility presence and volunteer management.
- Analyze data to inform policies procedures and quality improvement strategies for Ombudsman Core Practices.
- Prepare reports draft action plans and make recommendations to leadership based on program performance and outcomes.
- Support the Designation Services Review (DSR) process and collaborate with state staff to ensure consistent quality standards statewide.
- Develop tools and resources to evaluate program engagement training effectiveness operational efficiency and consumer satisfaction.
- Deliver and present training on quality improvement at certification programs and continuing education events.
- Assist with data quality initiatives system improvements and alignment with federal and state best practices.
For more in-depth job duties please click heretoview the position description.
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.
Completion of undergraduate core program in social or behavioral science or pre-medicine; 24 mos. delivery of human services or medical assistance in governmental community or private human support services agency or medical provider; 6 mos. management; 12 mos. supervisory principles/techniques.
-Or completion of graduate core program in social or behavioral science or medicine-related field; 18 mos. delivery of human services or medical assistance in governmental community or private human support services agency or medical provider; 6 mos. management; 12 mos. supervisory principles/techniques.
-Or equivalent of Minimum Class Qualifications for Employment noted above.
Job Skills: Human Services
At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off including vacation personal sick leave and 11 paid holidays per year
- Childbirth Adoption and Foster Care leave
- Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
- Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
About the Agency:
The Ohio Department of Aging (AGE) is a cabinet-level agency within the executive branch of the Ohio state government. The director of AGE is a member of the Governors cabinet serving as principal advisor and advocate for 2.8 million older adults and their families. Through services supports and activities that cover a wide spectrum of issues AGE strives to achieve its mission to foster sound public policy research and initiatives that benefit older Ohioans.
AGE is the federally designated agency responsible for developing and administering multi-year state plans that advocate for and provide assistance to older Ohioans and their addition to the centralized functions the agency designates and contracts with community providers and a network of 12 Area Agencies on Aging who manage a wide array of federal and state-funded supportive services. These services assist older adults to live as independently as possible; promote healthy aging and active community involvement; and support family members in their vital care giving role.
To promote the agencys vision of Ohio the best place to age in the nation AGE actively collaborates with consumers stakeholders from key associations government and the public. The independent Office of the State Long-Term Care Ombudsman and the Board of Executives of Long-Term Services and Supports are also located within AGE.
Our core values are:
Promote Independence- Provide resources that foster independence and autonomy throughout the lifespan.
Empower Communities- Deliver sustainable relevant solutions that empower communities to act within the best interest of their elders.
Challenge Ageism- Promote new perspectives of aging that challenge the traditional declinist narrative.
Advocate for Excellence- Advocate with and for Ohios elders to ensure their voices are heard and their needs are met.
Engage in Innovation- Engage the aging network by staying innovative flexible and attentive to the evolving needs of our partners and stakeholders.
To learn more about the Ohio Department of Aging and our programs visit our website.
About the Division:
The Office of the State Long-Term Care Ombudsman (SLTCO) safeguards the rights of consumers of long-term care and other services throughout Ohio. The offices mission is to advocate for excellence wherever consumers live. Representatives of the office seek resolution of problems and advocate for consumers and residents of nursing homes and other long-term care settings with the goal of enhancing their quality of life and care.
Required Experience:
IC
Employment Type
Full-Time
