Quality Auditor
Quality Auditor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Training & development
Fulltime
Location: Holyoke MA
Pay Rate: $30.69/hr
Schedule: Monday-Friday 9a-5p
Position Summary:
The Quality Auditor will work within ServiceNets programs and be responsible for developing and implementing quality assurance strategies conducting audits and reviews of ServiceNet programs and making recommendations for improvements. This position requires strong analytical and communication skills attention to detail and the ability to work collaboratively with staff at all levels of the organization.
Key Responsibilities:
- Develop and implement quality assurance strategies and procedures to evaluate program effectiveness and ensure compliance with regulatory requirements.
- Conduct internal audits and reviews of ServiceNet programs to identify areas for improvement and make recommendations for corrective action.
- Evaluate documentation and program records to ensure accuracy completeness and adherence to policies and procedures.
- Provide feedback to program staff and leadership on audit findings and assist in developing and implementing corrective action plans.
- Collaborate with program staff to identify and develop training and professional development opportunities related to quality assurance and program evaluation.
- Prepare and present reports on audit findings including recommendations for improvement to ServiceNet leadership and external stakeholders.
- Perform other duties related to advancing our work to support the DBIS division or QRC Department.
- 2-5 years of experience in non-profit residential programs
- Knowledge of regulatory requirements related to human services including Medicaid HIPAA and state and federal licensing standards.
- MAP certification
- Valid drivers license
- Bachelors degree preferred in a related field such as social work psychology or public health.
- Strong analytical skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to work independently and collaboratively with staff at all levels of the organization.
- Experience with data analysis and reporting including proficiency in Microsoft Excel and other relevant software.
- Generous PTO (time-off) package.
- Comprehensive health and dental insurance plans.
- Life insurance and long-term disability insurance.
- 403(b) retirement plan.
- Tuition remission for eligible classes.
- Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
- Opportunities for career development and advancement.
- And much more
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or veteran status.
ServiceNet is a non-profit agency supporting people with mental health challenges developmental disabilities brain injuries homelessness and more. We offer great benefits room to grow and plenty of rewarding opportunities. Wed love for you to join us!
At ServiceNet you will make a real difference. Whether youre working in residential direct care clinical care peer support or other valuable roles youll be part of a compassionate team dedicated to supporting our community.
And with over 3000 employees and over 100 programs across western Massachusetts were confident theres a role thats the right fit for you.
Employment Type
Full-Time
