Program Manager of Complaints and Grievances RN THPG
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Job Location:
Dallas, IA - USA
Monthly Salary:
USD 5 - 5
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Program Manager Complaints & Grievances (THPG)
Bring your passion to Texas Health so we are Better Together
Location: Dallas TX Remote (with potential visits to various clinics/locations across DFW metroplex)
Schedule: Full-Time Day Shift MonFri 8 AM5 PM
Facility: Texas Health Physicians Group (THPG)
Address: 9330 Amberton Parkway Dallas TX 75243
About the Role
Texas Health is seeking a passionate Program Manager to lead our Complaints and Grievances program across 250 clinics in the DFW area. This role supports patient safety and risk management initiatives ensuring regulatory compliance and driving high reliability practices.
Key Responsibilities
Lead investigations into patient complaints and grievances
Analyze medical records interview staff and compile timelines
Educate staff on patient safety risk management and HRO principles
Collaborate with committees and task forces to implement safety initiatives
Prepare reports and visualizations for leadership and board presentations
Ensure compliance with national state and local healthcare regulations
Trend and manage complaints potential compensatory events and feedback
Analyze data to identify harm reduction strategies
Build strong relationships across departments to enhance communication
Qualifications
Education and Experience:
Bachelors in Nursing or related clinical field (Masters preferred)
5 years in clinical healthcare including 3 in risk/patient safety
RN or other clinical license required
Experience leading inter-professional teams
Familiarity with High Reliability Organization (HRO) principles (preferred)
Licenses/Certifications (one required within 12 months):
RN (Registered Nurse) or other clinical healthcare license
CPHQ Certified Professional in Healthcare Quality
CPPS Certified Professional in Patient Safety
CPHRM Certified Professional in Healthcare Risk Management
CRM Certified Risk Manager
Why Texas Health
Remote flexibility with meaningful onsite collaboration
Autonomous work environment
Opportunity to impact patient safety across a large network
Supportive leadership and professional development
Ready to make a difference in healthcare quality and safety Apply today and join a team thats Better Together.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
With 24 hospitals around Dallas-Fort Worth, Texas Health Resources provides care in most North Texas communities. Call 1-877-THR-WELL for more information.
