CRM Administrator

The CRM Administrator will be responsible for the day-to-day management configuration and optimization of the CRM system at Mistras. This role will also serve as a strategic partner to Sales Leadership by providing sales operations support driving process efficiency and enabling data-driven decision-making.

The ideal candidate will bring a blend of deep HubSpot/Salesforce technical expertise and Sales Operations acumen to help Mistras enhance customer engagement improve pipeline visibility and drive revenue growth.

Major Responsibilities/Activities:

• Serve as the primary administrator and subject matter expert for HubSpot/Salesforce CRM.
• Manage system configuration workflows automation and integrations with other enterprise systems.
• Maintain user roles permissions and system access while ensuring compliance with company policies.
• Develop and deliver end-user training documentation and ongoing support.
• Monitor data integrity perform routine audits and implement data governance practices.
• Collaborate with Sales Leadership to support pipeline management forecasting and sales reporting.
• Build and maintain dashboards to track KPIs sales performance and revenue growth.
• Provide insights into sales data identifying trends risks and opportunities.
• Support lead assignment territory alignment and process standardization across teams.
• Partner with Marketing to ensure alignment in lead generation tracking and reporting.
• Identify opportunities to streamline sales processes and improve efficiency through CRM functionality.
• Stay current with HubSpot/Salesforce product releases and recommend enhancements aligned with business goals.
• Collaborate with IT and business stakeholders to ensure seamless integration with ERP and other enterprise systems.
• Serve as a champion for CRM adoption across the organization.

• Customer engagement improve pipeline visibility and drive revenue growth.

Minimum Requirements:

• HubSpot/Salesforce certifications (CRM Implementation Sales Software Marketing Hub Operations Hub).
• Bachelors degree in Business Marketing Information Systems or related field.

• Experience integrating HubSpot/Salesforce with ERP systems or other enterprise platforms.
• Knowledge of non-destructive testing (NDT) inspection or industrial services industries.
• 3 years of hands-on experience as a HubSpot/Salesforce CRM Administrator or super-user with admin-level responsibilities.
• Experience in sales operations revenue operations or related field.
• Strong understanding of sales processes pipeline management and forecasting.
• Advanced proficiency in HubSpot/Salesforce reporting dashboards workflows and automation.
• Demonstrated ability to manage data integrity and system governance.

Excellent communication training and collaboration skills across technical and non-technical

MISTRAS Group Inc. is committed to equal employment opportunity. Employment decisions including initial hiring and all matters involving the terms and conditions of employment will be made without regard to any protected class under applicable law. If hired the employment relationship is At-Will which means that employment can be terminated at any time and for any reason at the option of either the Company or the employee. Please direct questions about these policies to a MISTRAS Group Inc. Human Resources representative.

By submitting & signing I hereby understand and agree to the terms and conditions of employment as outlined above. I certify that the responses and information provided in this application (including any other supporting documentation such as a cover letter resume or transcript) are true and accurate to the best of my knowledge. I understand that misrepresenting or omitting information requested is cause for dismissal at any time without notice. I hereby give the Company permission to contact schools previous employers (unless otherwise indicated) references and others disclosed in my application.

Note to Applicants:

Smoking is prohibited in all indoor areas of the Company. Employees may use designated smoking areas (if established) in accordance with applicable state and local law.

Rhode Island Applicants: The Company is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island and is therefore covered by the states workers compensation law.

Initial (if applicable): Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Initial (if applicable): Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW AN EMPLOYER MAY NOT REQUIRE OR DEMAND AS A CONDITION OF EMPLOYMENT PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Mistras Group Inc. is an Equal Opportunity Employer/Veterans/Disabled:

Required Experience:

Unclear Seniority