Consultant Quality Analyst (Service Now)
Consultant Quality Analyst (Service Now)
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Job Description
Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Consultant - Quality Analyst (Service Now)
In this role you will be responsible for conducting testing activities improving the existing manual testing procedures and leading the transition from a manual testing focus to one of automated testing. This position requires advanced quality assurance and software testing experience.
Responsibilities
Work with ServiceNow project manager developers and administrators to develop manual and automated testing solutions for continuous enhancement and integration of ServiceNow platform and applications.
Implement ServiceNow Automated Test Framework Test Management and other test tools to verify/validate continuous release of ServiceNow major minor enhancement and maintenance releases.
Develop document implement and maintain test suites and scripts for new and existing ServiceNow features based on stories and acceptance criteria.
Communicate test goals priorities plans schedule status and results across organization.
Document and report ServiceNow testing verification and validation status and results including details of errors non-conformances recommended remediation and corrective actions.
Participate in Agile release planning for new ServiceNow feature and platform functionality defect fixes and platform optimization.
Lead early access testing and user acceptance testing with ServiceNow platform and application stakeholders.
Ensure testing conclusions recommendations and sign-off are supported by test results and necessary exceptions or deviations from requirements are documented.
Qualifications we seek in you!
Minimum Qualifications
B.E / MCA / Relevant degree
Prior working experience with ServiceNow.
Solid understanding of Test approach test plan and test strategy
Manual testing experience of ServiceNow applications like Incident Problem Change Request Knowledge CMDB Release modules
Understanding of requirement gathering document and experience of converting the same in test cases
Understanding of ServiceNow development and objects used in development.
Experienced in testing of ServiceNow domain separated environments.
Strong communication and interpersonal skills
Preferred qualifications
ITSM certification
ATF micro suite certification
ISTQB certification
Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
IC
Employment Type
Full-Time
