Customer Services Officer

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Customer Services Officer

Property and Asset Management

What this job involves:

Keeping the front desk under control

To be successful in this role you should provide top-notch concierge services to residents tenants and guests. You will sit on top of their needs as well as all incoming and outgoing calls. Youll also be expected to come to grips with problems in a professional manner and hand over the faults or issues to the right personnel. You will also pay visits to residents or tenants and attend to their concerns regularly.

Yielding can-do results

You will be the go-to person for all facilities bookings so youll need to be a pro in using the visitor management system to register all tenants and guests. You will be required to keep track of all updates and feedback into theOMS until a particular case is closed. You will also assist the management team on the day-to-day operations.

Sound like you To apply you need to be:

Experienced

You should have a minimum O level certificate with experience in a related field. If you have previously worked in global airline companies or leading hotels thatll definitely work to your advantage. Even more so it will be great if you have experience in hotel concierge services.

Passionate about customers

Is customer service second nature to you Are you a team player whos eager keen to learn and flexible with shifting hours To be outstanding in this role you should also be positive-thinking full of pep and always on the go. You should also have superb communication skills so you can hit it off with the people youll be in contact with on a daily basis.

In the know about technology

If you are IT-savvy and have basic knowledge of Microsoft Office and the Internet then youre definitely a match to this role!

What we can do for you:

At JLL we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package.

Apply today!

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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