Workplace Technology and Support Manager
Workplace Technology and Support Manager
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Job Description
dunnhumby is the global leader in Customer Data Science empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.
Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail one of the worlds most competitive markets with a deluge of multi-dimensional data dunnhumby today enables businesses all over the world across industries to be Customer First.
dunnhumby employs nearly 2500 experts in offices throughout Europe Asia Africa and the Americas working for transformative iconic brands such as Tesco Coca-Cola Meijer Procter & Gamble and Metro.
Were looking for a Head of Workplace Technology and Support who expects more from their career. Its a chance to extend and improve dunnhumbys Technology Enablement Department. Its an opportunity to work with a market-leading business to explore new opportunities for us and influence global retailers.
You will be responsible for leading a global team who are accountable for delivering exceptional end user computing services and support. Overseeing the full lifecycle of Windows and macOS client platforms including endpoint management automation configuration governance and end user productivity tooling while ensuring a secure efficient and user-centric technology environment.
In addition to managing the end user technology estate you will be leading the performance and evolution of the IT Helpdesk and product support functions ensuring timely high-quality support for end users and business-critical applications. Provide strong operational leadership with a passion for driving continuous improvement user satisfaction and technology enablement across the organisation.
What we expect from you
- Oversee and govern a global Microsoft 365 Enterprise technology estate
- Automate provisioning and governance of end-user hardware and software
- Lead vendor management to enhance solution quality and cost-efficiency
- Drive continuous improvement and change initiatives across IT operations
- Drive the adoption of AI to enhance productivity and enrich the work experience.
- Champion employee and customer experience through technology and coaching
- Implement cybersecurity measures to protect data and end-user technologies
- Lead a high-performing team setting clear goals and fostering development
- Analyze performance metrics and support data-driven decision-making
- Collaborate with stakeholders to resolve issues and deliver integrated solutions
- Ensure compliance with technology regulations and manage operational risk
Essential skills
- Knowledge of end-user systems and support tools
- Technical experience with using Workplace Technologies
- Ability to lead IT teams and manage performance
- Clear communication with both technical and non-technical audiences
- Experience with platforms like Microsoft 365 Azure or Google Workspace
- Customer focused and driven to improve employee experience
What you can expect from us
We wont just meet your expectations. Well defy them. So youll enjoy the comprehensive rewards package youd expect from a leading technology company. But also a degree of personal flexibility you might not expect. Plus thoughtful perks like flexible working hours and your birthday off.
Youll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble small-business feel that gives you the freedom to play experiment and learn.
And we dont just talk about diversity and inclusion. We live it every day with thriving networks including dh Gender Equality Network dh Proud dh Family dh One dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.
Our approach to Flexible Working
At dunnhumby we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others so if this is important to you please raise this with your recruiter as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)
Required Experience:
Manager
Employment Type
Full Time
