Operations Manager
Operations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Are you a detail-focused Operations Manager who thrives on creating clarity structure and accountability across every layer of a legal organization
Do you bring a strategic mindset to internal operations by enhancing processes creating clear SOPs and keeping the team aligned from intake through invoicing
Are you ready to take ownership of firm operations serve as a strategic partner to leadership and help guide a growing legal team toward consistent excellence
Can you lead with empathy communicate clearly across departments and anticipate gaps before they become bottlenecks
Final question: When faced with a challenge do you get excited or run away
** IMPORTANT: TO APPLY **
If you have any questions please email only.
- Please do not reach out through our websites contact information (telephone email or web chat) or via direct messaging on any social media platform.
To Apply: Submit your application by clicking the Apply button and applying on the Crisp Recruit page that opens.
**RECRUITERS DO NOT CONTACT**
Located in Mill Creek Washington our firm focuses on family law cases such as divorce custody support and spousal maintenance along with estate planning and probate. We are recognized for supporting clients through lifes most difficult transitions with empathy and professionalism.
We pride ourselves on having a team that takes ownership and works collaboratively to maintain a smooth and client-ready operation. From legal assistants to attorneys every person is expected to show up prepared communicative and aligned with our firms high standards.
Were looking for an experienced Operations Manager to lead the business side of our legal practice. This person will handle everything from HR oversight and SOP development to team accountability and internal communications. Youll work side-by-side with our founding attorney to support firmwide performance manage administrative workflows and make sure the entire team has the structure they need to succeed.
What youll do:
- Operational Leadership and HR Oversight: Manage core HR responsibilities including employee onboarding professional conduct standards handbook maintenance write-ups and performance improvement plans. Ensure all staff consistently reflect the firms professional values and expectations.
- SOP Development and Process Optimization: Design document and enforce standard operating procedures across departments. Evaluate internal processes to enhance efficiency reduce duplication and promote a consistent workflow throughout the firm.
- Executive Support and Business Continuity: Function as the primary operational partner to the firm owner stepping in as a proxy when the owner is engaged in trial or away on business. Anticipate needs and maintain momentum across firm priorities in her absence.
- Billing Collections and Financial Oversight: Oversee the timely completion of billing and invoicing tasks by attorneys and bookkeeper. Monitor collections track accounts receivable and ensure financial workflows align with firm goals and revenue targets.
- Office Management and Administrative Supervision: Lead the front desk and administrative staff addressing day-to-day office needs including time tracking attendance and facility concerns. Serve as the escalation point for operational issues and internal team accountability.
- Community Engagement and External Operations: Coordinate and execute community outreach events manage referral platforms such as Martindale and Avvo and foster positive relationships with vendors and external stakeholders to expand the firms presence and impact.
What were looking for:
- Experience and Industry Insight: Brings 510 years of leadership experience in operations administration or legal support with direct exposure to law firm operations.
- Process Implementation and Accountability: Demonstrates a strong history of building refining and enforcing standard operating procedures. Ensures consistent follow-through operational reliability and high standards across teams.
- Communication and Team Collaboration: Communicates with clarity confidence and respect. Known for maintaining follow-through and building trust among both staff and clients while reinforcing expectations and professionalism.
- Technical Proficiency: Comfortable using Microsoft Office tools (Word Excel Outlook) with a working knowledge of operational tools or internal dashboards. While no advanced analytics are required comfort with basic metrics and data is preferred.
- Professionalism and Initiative: Client-facing polished and highly proactive. Anticipates needs responds without delay and steps in to lead without waiting for instruction. Maintains high standards of presentation and conduct in every interaction.
Why you should work here:
- Strategic Operational Impact: Take an active role in guiding firm operations including front desk procedures team management billing collections and vendor coordination. Your leadership contributes directly to a better client experience and improved business performance.
- Collaborative Mission-Driven Team: Join a firm with deep roots in family law and a reputation for sharp legal advocacy and high professional standards. Youll work alongside experienced attorneys who value precision follow-through and team accountability.
- Autonomy and Influence: This role offers the freedom to take ownership and make meaningful changes. Your initiative ideas and process-driven mindset will help improve the firms daily operations. Youll have both the autonomy to lead and the support needed to thrive.
Additional perks:
- Compensation: $42/hour max
- Benefits: Full coverage of medical dental and vision premiums for employee (and dependents); 401(k) plan with matching after eligibility period; paid time off accrued; all major holidays observed.
- Location & Schedule: Onsite full-time role at Mill Creek WA.
At the Law Offices of Tresa A. Sadler PLLC the Operations Manager role is central to maintaining the strength and integrity of our internal systems people and client service. As a firm with deep expertise in family law we are experiencing growth and seeking a steady strategic leader to guide our operations as they evolve with the firms expanding reach. From managing HR processes and staff accountability to overseeing billing collections and front-desk flow this position is built for someone who thrives in leadership roles anticipates needs and creates order out of complexity. Youll work directly with the firms owner and serve as her go-to partner for implementing structure and driving performance across the team.
This is a high-trust high-responsibility role for a proactive leader who knows how to build systems solve problems and set expectations clearly. Youll be empowered to identify inefficiencies close operational gaps and help the team deliver excellent legal services by keeping the business running smoothly behind the scenes. If youre hands-on confident and ready to play a defining role in a growing law firms next chapter this is your opportunity to lead from the front.
Required Experience:
Manager
Employment Type
Hourly
