Manager Global HRIT Operations

JOB DESCRIPTION

Primary Purpose:

Lead the end-to-end management of our Workday platformcovering demand intake solution design development testing deployment and ongoing operationswithin a global HR technology landscape. Serve as the primary technology partner to HR and IT leaders translating business needs into scalable secure and cost-effective Workday solutions using native capabilities (e.g. integrations reporting security and configuration). Direct onshore and offshore support and development teams to provide reliable follow-the-sun coverage across regions and time zones; own incident problem and change processes to safeguard stability and performance. Establish and enforce SOX-compliant controls release management and documentation standards; ensure audit readiness and operational resilience. Drive a continuous-improvement agenda that enhances user experience reduces risk and accelerates value delivery from Workday across the enterprise.

Primary Duties:

• Partner with HR leadership and stakeholders to build strong relationships understand business priorities and translate them into effective Workday solutions.
• Gather analyze and validate business requirements ensuring alignment with global standards while balancing regional and local needs.
• Lead the global Workday support and development function including demand intake solution design configuration integrations reporting and security.
• Manage a portfolio of initiatives and operational activities establishing prioritization and resource allocation processes to maximize value delivery.
• Oversee onshore and offshore teams ensuring effective collaboration knowledge sharing and follow-the-sun support coverage.
• Drive Workday development best practices including configuration management testing and deployment processes that meet quality schedule and budget expectations.
• Own governance for change management including submission prioritization and approval of enhancements fixes and improvements.
• Ensure compliance with SOX data privacy and audit requirements maintaining documentation and controls for all system changes.
• Monitor and optimize system performance and cost-effectiveness implementing improvements to reduce total cost of ownership and enhance user experience.
• Define and enforce service level agreements (SLAs) for application support ensuring high availability reliability and minimal disruption to business operations.
• Manage team performance and development including hiring onboarding coaching and succession planning for HRIT resources.
• Develop and manage budgets for projects operations and vendor services ensuring financial accountability and cost optimization.
• Champion continuous improvement and innovation leveraging Workday capabilities to deliver scalable secure and future-ready HR technology solutions.

Job Specifications:

• Bachelors degree in Computer Science Information Systems or related discipline required.
• MBA or Masters degree preferred.
• Minimum 12 years of technical/functional experience in applications development or HR technology.
• At least 8 years in a leadership role managing technical teams with proven ability to deliver complex technology projects on time and within budget.
• Demonstrated experience mentoring and developing technical and functional team members.
• Extensive experience leading Workday integrations and development including Workday Studio EIB Core Connectors PECI WECI and related technologies (XML XSLT REST/SOAP APIs).
• Hands-on experience with Workday Integration Cloud Connect for leveraging prebuilt connectors and orchestrating end-to-end integrations.
• Strong knowledge of Workday Orchestrate for building and automating workflows across Workday and third-party systems using low-code/no-code tools real-time event-driven triggers and governance controls.
• Familiarity with Workday Extend and its role in enabling custom orchestration and integration with external systems.
• Proven ability to lead global onshore/offshore teams in a matrixed multinational environment.
• Strong organizational and resource management skills including budgeting and vendor management.
• Ability to influence and collaborate across functions and cultures.
• Deep understanding of SOX compliance data privacy regulations and audit requirements.
• Experience implementing governance frameworks for change management and release processes.
• Strong background in project management including scope control risk mitigation and resource planning.
• Thorough understanding of application development methodologies standards and best practices.
• Excellent communication and presentation skills with the ability to work effectively with stakeholders at all levels including those for whom English is a second language.
• Customer-focused mindset with a track record of delivering high-quality user-centric solutions.

PRIMARY LOCATION