IT VIP C-Suite Support Specialist

The IT VIP / C-Suite Support Specialist is responsible for providing white-glove personalized IT support to executive leadership including C-suite and senior-level stakeholders. This role ensures uninterrupted technology experience by proactively managing supporting and enhancing the digital tools services and devices used by VIP users. The role directly impacts executive productivity and the perception of IT as an enabler. You will be the face of IT for some of the most visible leaders in the organization ensuring their digital experience is seamless secure and world-class.

Location : Waltham MA USA.

Key Responsibilities:

Executive IT Support:

Provide dedicated 1:1 IT support to C-level executives their chiefs of staff executive assistants and direct reports.

Offer on-demand high-priority troubleshooting for hardware software mobile collaboration tools video conferencing and enterprise applications.

Ensure seamless AV/meeting room support including pre-meeting checks and real-time troubleshooting for board meetings and executive sessions.

Proactive Experience Management:

Monitor device health performance and updates using tools such as Nexthink Intune JamfPro or other endpoint management solutions.

Perform regular health checks on devices applications and connectivity (Wi-Fi VPN etc.) to reduce downtime and escalations.

Manage technology refresh cycles for VIP users including zero-downtime migrations and white-glove device setup.

Communication & Relationship Building:

Act as a trusted advisor and single point of contact for executive technology needs.

Translate complex IT issues into business-friendly language and ensure proactive follow-ups and closure on issues.

Maintain discretion and confidentiality in all interactions.

Technical Operations:

Coordinate with infrastructure network and application teams to resolve issues.

Maintain accurate documentation of VIP tech profiles configurations and preferences.

Provide after-hours and on-call support on a rotational or as-needed basis.

Required Skills & Qualifications:

5 years in a client-facing IT support role with at least 2 years supporting executives or VIPs

Strong proficiency in Windows macOS iOS Android Microsoft 365 Teams Zoom Printing and AV conferencing platforms

Strong knowledge & experience in Windows Autopilot; Apple Business Manager Intune / JAMF Pro maybe basics of EntraID for troubleshooting

Exceptional troubleshooting and problem-solving abilities under pressure

Highly professional demeanor strong emotional intelligence and excellent communication skills

Experience with ITSM tools (e.g. ServiceNow) remote support and endpoint management platforms

Ability to handle sensitive information with discretion

Preferred Qualifications:

Familiarity with digital workplace experience monitoring tools (e.g. Nexthink Lakeside)

Experience supporting international executives across time zones

ITIL Foundation certification or equivalent experience

Executive support in a hybrid or global environment

Work Conditions:

Onsite presence required in executive locations and for high-profile events

Flexibility for occasional travel and on-call support during critical events or outages